Free EX0-001: ITIL Foundation (syllabus 2011) Exam Questions and Answers
ITIL Foundation (syllabus 2011) is exam EX0-001, part of EXIN certification. EXIN is a vendor-neutral Dutch exam institute covering agile and DevOps, service management, data protection and security. Its exams are usually 30 to 40 multiple-choice questions in 60 to 90 minutes, and 65% to pass is consistent across the modules.
Candidates comparing EX0-001 exam dumps, ExamTopics and other EX0-001 practice tests use this page for the answers and explanations behind each question. Download the free EX0-001 PDF, then sit the timed EX0-001 exam simulation before booking with EXIN.
Last updated: October 2, 2026
- Exam code
- EX0-001
- Provider
- EXIN
- Questions in our bank
- 1000+
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- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
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Question #3
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
Correct answer: C
Explanation
ITIL service design's four Ps are people, processes, products (technology and tools) and partners (suppliers and vendors).
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Discussion
Explain your reasoning, not just the letterMore EX0-001 questions
- Question 1Which role is responsible for carrying out the activities of a process?
- Question 2Which of the following is an objective of business relationship management?
- Question 4Which of the following BEST describes service strategies value to the business?
- Question 5Which two processes will contribute MOST to enabling effective problem detection?
- Question 6Why is it important for service providers to understand patterns of business activity (PBA)?
All EX0-001: ITIL Foundation (syllabus 2011) practice questions →
Other EXIN certifications
- ITILF: ITIL Foundation (ITILF) (opens in a new tab)
- EXIN DevOps Professional (DEVOPS-P) (opens in a new tab)
- EXIN Lean IT Foundation (LITF) (opens in a new tab)
- EXIN Certified Integrator in Agile Service Projects (CI-ASP) (opens in a new tab)
- ASF: EXIN Agile Scrum Foundation (EX0-008) (opens in a new tab)
- EXIN Ethical Hacking Foundation (EHF) (opens in a new tab)
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FAQ
Learn More: https://www.exin.com/certifications/
- Q1: Is the EXIN EX0-001 ITIL Foundation exam still available?
- A: No. EXIN offered ITIL exams only until the end of 2017, when AXELOS, the owner of ITIL, gave exclusive examination rights to a single examination institute. From January 2018 PeopleCert became the sole provider of AXELOS examinations, so EX0-001 can no longer be taken.
- Q2: What replaced the ITIL Foundation 2011 exam?
- A: The current entry-level exam is ITIL 4 Foundation, delivered by PeopleCert. It replaces the ITIL v3 (2011 syllabus) Foundation exam that EXIN delivered as EX0-001.
- Q3: How many questions did the EX0-001 exam have?
- A: EXIN describes the ITIL Foundation exam as a 40-question multiple-choice exam. The same 40-question multiple-choice format is used for the current ITIL 4 Foundation exam.
- Q4: What is the format of the current ITIL 4 Foundation exam?
- A: As of October 2026, the real ITIL 4 Foundation exam is a closed-book, multiple-choice exam with 40 questions, 60 minutes, and a minimum passing score of 65%, which is 26 correct answers out of 40.
- Q5: Which languages is the current ITIL Foundation exam offered in?
- A: PeopleCert offers ITIL 4 Foundation in 12 languages, including English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Brazilian Portuguese, Spanish and Thai.
- Q6: Does the ITIL 4 Foundation certification expire?
- A: Yes. PeopleCert requires renewal every three years, and 60 CPD points are needed to renew.
- Q7: What is the EX0-001: ITIL Foundation (syllabus 2011) exam?
- A: EX0-001: ITIL Foundation (syllabus 2011) is a EXIN certification exam. Judging by the questions in our bank, it concentrates on raci, people, transition, partners and targets.
- Q8: What topics does the EX0-001: ITIL Foundation (syllabus 2011) exam cover?
- A: Questions in our EX0-001: ITIL Foundation (syllabus 2011) bank cluster around raci, people, transition, partners, targets, four, activities and stage. Working through the full set is the quickest way to find which of these you are weakest on.
- Q9: How should I prepare for EX0-001: ITIL Foundation (syllabus 2011)?
- A: Work through the EX0-001: ITIL Foundation (syllabus 2011) practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q10: Are these real EX0-001: ITIL Foundation (syllabus 2011) exam questions?
- A: They are drawn from officially released past questions and from community members who have sat EX0-001: ITIL Foundation (syllabus 2011). Answers are verified and updated weekly.
- Q11: Where do I register for the EX0-001: ITIL Foundation (syllabus 2011) exam?
- A: Register through EXIN directly at https://www.exin.com/certifications/. Exampractice is not affiliated with EXIN and does not administer the exam.
- Q12: Is there a free EX0-001: ITIL Foundation (syllabus 2011) sample?
- A: Yes. Every EX0-001: ITIL Foundation (syllabus 2011) page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q13: What are EXIN Certification Exams?
- A: EXIN Certification Exams validate your expertise in various IT and business management disciplines, including IT service management, Agile Scrum, information security, and data protection. These certifications demonstrate your proficiency in implementing and managing IT processes, projects, and security practices.
- Q14: Why should I pursue EXIN Certification?
- A: EXIN Certification enhances your professional credibility, showcasing your skills and knowledge in IT and business management. This can lead to better job opportunities, higher salaries, and career advancement in IT, project management, and information security fields.
- Q15: What are the benefits of EXIN Certification?
- A: Benefits include recognition as a certified professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest IT and business management trends and best practices.
- Q16: Who should take EXIN Certification Exams?
- A: IT professionals, project managers, security analysts, data protection officers, and anyone involved in managing IT services, projects, or information security should consider these certifications to validate their expertise and advance their careers.
- Q17: What types of EXIN Certification Exams are available?
- A: EXIN offers various certification paths, including:
- Q18: How do I prepare for EXIN Certification Exams?
- A: Preparation can include official EXIN training courses, study guides, practice exams, online tutorials, and hands-on experience in relevant IT and business management practices.
- Q19: Where can I take EXIN Certification Exams?
- A: EXIN Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
- Q20: How do EXIN Certifications impact my career?
- A: EXIN Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT service management, project management, and information security.
- Q21: Are there any prerequisites for EXIN Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the EXIN website.
- Q22: How often do I need to recertify for EXIN Certifications?
- A: The recertification requirements for EXIN Certifications vary by certification but typically involve continuing education to ensure that certified professionals stay updated with the latest industry practices and standards.