700-805 Webex Practice Questions
The free 700-805: Cisco Renewals Manager (CRM) questions that deal with webex, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal. Which Cisco offer represents the best value for the customer?
Correct answer: C
Explanation
The Cisco offer that represents the best value for the customer is to ask the Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan. A Smart Account is a centralized account management platform that gives customers full visibility and access to their Cisco software licenses,subscriptions, and services across their organization. A Smart Account simplifies license activation, usage tracking, and renewal management, as well as enables customers to move licenses across devices and locations as needed. An Enterprise Agreement is a simplified buying program that covers the entire organization's software and services needs under one agreement, one renewal date, and one set of terms. An Enterprise Agreement offers customers preferred pricing, financial predictability, investment protection, and flexible expansion options. A Customer Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members. By engaging into a Smart Account or Enterprise Agreement and proposing a Customer Success Plan, the customer can benefit from: A comprehensive cloud calling plan with ease, in a single unified offer. A world-class collaboration suite built for hybrid work that provides Webex Calling, Messaging, Meetings, Polling, and Webinars in one unified offering. A best-in-class collaboration suite that leverages AI-driven intelligence to create engaging and inclusive collaboration experiences. A lower total cost of ownership by providing multiple best-in-class products from a single vendor. A simplified contract management by converging software licenses, support for software, and support for hardware into one agreement, one renewal date, and one set of terms. A trusted support from Cisco Solution Support that centralizes support across software and hardware and any third-party provider technologies in the deployment. A guidance at every step to accelerate technology transitions through expert resources, best practices, and proven methodologies focused on industry-wide solutions. A proactive and predictive insights powered by AI/ML-driven analytics and automation that help recognize potential problems, optimize operations, and de-risk transformation. A blueprint for account teams to achieve customer success by defining the customer's vision, goals, metrics, milestones, deliverables, roles, responsibilities, progress, results, feedback, and recommendations.
Question #9
A customer purchased a three-year WebEx contract of 100 seats at $10 per seat. What is the annual recurring revenue?
Correct answer: B
Explanation
Recurring revenue of 100 seats at $10 per seat is $1,000 each year; the three-year term only raises total contract value to $3,000 and does not change the annual recurring revenue.
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