Free 37820X: Avaya Midsize Solution Design Exam Questions and Answers
Avaya Midsize Solution Design is exam 37820X, part of Avaya's credential programme. Avaya credentials cover its enterprise communications products — Aura, IP Office, contact centre and Experience Portal. The old ACIS and ACSS prefixes have been merged into a single ASTA credential, with implement and support now distinguished by the credential title rather than the prefix.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 11, 2026
- Exam code
- 37820X
- Provider
- Avaya
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
A company needs to implement a midsize solution that integrates with their existing CRM system. Which Avaya solution would best meet their needs?
Please select an optionIncorrectCorrect answer: C
Avaya IP Office is designed for midsize businesses and offers integration capabilities with various CRM systems.
Was this answer correct?Question #2
In a scenario where a company is experiencing high call volumes, which feature of Avaya's midsize solution can help manage these calls effectively?
Please select an optionIncorrectCorrect answer: A
Call Queuing allows incoming calls to be held in a queue until an agent is available, helping manage high call volumes.
Was this answer correct?Question #3
When designing an Avaya midsize solution, what is the primary consideration for ensuring scalability?
Please select an optionIncorrectCorrect answer: B
The number of users is fundamental in determining the scalability of the solution, ensuring it can grow with the business.
Was this answer correct?Question #4
A company wants to provide remote employees with access to their Avaya midsize solution. Which option should be implemented?
Please select an optionIncorrectCorrect answer: B
VPN access allows remote employees to securely connect to the company's network and utilize the Avaya midsize solution.
Was this answer correct?Question #5
In a midsize deployment, what is the recommended approach for ensuring data security during calls?
Please select an optionIncorrectCorrect answer: C
Implementing encryption protects the data being transmitted during calls, ensuring confidentiality and security.
Was this answer correct?Question #6
A company wants to implement a contact center using Avaya. What is the first step in the design process?
Please select an optionIncorrectCorrect answer: C
Identifying business requirements is crucial to tailor the contact center solution to meet specific needs.
Was this answer correct?Question #7
When considering network infrastructure for an Avaya Midsize Solution, which factor is critical for performance?
Please select an optionIncorrectCorrect answer: A
Bandwidth capacity is essential to ensure clear and uninterrupted communication in the Midsize Solution.
Was this answer correct?Question #8
If a company needs to include mobile devices in their Avaya solution, which application should they consider?
Please select an optionIncorrectCorrect answer: C
Avaya Equinox is designed for mobile and remote access, making it ideal for including mobile devices in the solution.
Was this answer correct?Question #9
A business has a mix of on-premise and remote employees. What should be a priority in the solution design?
Please select an optionIncorrectCorrect answer: C
Unified communications facilitate seamless collaboration between on-premise and remote employees.
Was this answer correct?Question #10
Which Avaya feature allows for real-time monitoring of call center metrics?
Please select an optionIncorrectCorrect answer: D
The Real-Time Dashboard provides immediate insights into call center performance metrics.
Was this answer correct?
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FAQ
Learn More: https://home.pearsonvue.com/Clients/Avaya.aspx
- Q1: What is the 37820X: Avaya Midsize Solution Design exam?
- A: 37820X: Avaya Midsize Solution Design is a Avaya certification exam. Judging by the questions in our bank, it concentrates on avaya, midsize, calls, inquiries and interactions.
- Q2: What topics does the 37820X: Avaya Midsize Solution Design exam cover?
- A: Questions in our 37820X: Avaya Midsize Solution Design bank cluster around avaya, midsize, calls, inquiries, interactions, customers, communications and frequent. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for 37820X: Avaya Midsize Solution Design?
- A: Work through the 37820X: Avaya Midsize Solution Design practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real 37820X: Avaya Midsize Solution Design exam questions?
- A: They are drawn from officially released past questions and from community members who have sat 37820X: Avaya Midsize Solution Design. Answers are verified and updated weekly.
- Q5: Where do I register for the 37820X: Avaya Midsize Solution Design exam?
- A: Register through Avaya directly at https://home.pearsonvue.com/Clients/Avaya.aspx. Exampractice is not affiliated with Avaya and does not administer the exam.
- Q6: Is there a free 37820X: Avaya Midsize Solution Design sample?
- A: Yes. Every 37820X: Avaya Midsize Solution Design page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are Avaya Certification Exams?
- A: Avaya Certification Exams validate your expertise in using and managing Avaya products and solutions, including unified communications, contact centers, networking, and cloud services. These certifications demonstrate your skills in deploying, managing, and troubleshooting Avaya technologies.
- Q8: Why should I pursue Avaya Certification?
- A: Avaya Certification enhances your professional credibility, showcasing your proficiency in Avaya’s advanced communication and networking solutions. This can lead to better job opportunities, higher salaries, and career advancement in the telecommunications and IT industries.
- Q9: What are the benefits of Avaya Certification?
- A: Benefits include recognition as a certified Avaya professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Avaya technologies and best practices.
- Q10: Who should take Avaya Certification Exams?
- A: IT professionals, network engineers, system administrators, and anyone involved in designing, implementing, and managing communication solutions using Avaya technologies should consider these certifications to validate their expertise and advance their careers.
- Q11: What types of Avaya Certification Exams are available?
- A: Avaya offers various certification paths, including Avaya Certified Support Specialist (ACSS), Avaya Certified Implementation Specialist (ACIS), and Avaya Certified Expert (ACE), each tailored to specific roles and expertise levels within the Avaya ecosystem.
- Q12: How do I prepare for Avaya Certification Exams?
- A: Preparation can include official Avaya training courses, study guides, practice exams, online tutorials, and hands-on experience with Avaya products and solutions.
- Q13: Where can I take Avaya Certification Exams?
- A: Avaya Certification Exams can be taken at authorized testing centers worldwide or online, providing flexibility to fit your schedule and location.
- Q14: How do Avaya Certifications impact my career?
- A: Avaya Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in telecommunications and IT.
- Q15: Are there any prerequisites for Avaya Certification Exams?
- A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the Avaya Learning website.
- Q16: How often do I need to recertify for Avaya Certifications?
- A: Avaya Certifications typically require recertification every two years to ensure that certified professionals stay updated with the latest Avaya technologies and industry practices.