Free Postal Exam 474: Virtual Entry Assessment Exam Questions and Answers

A customer on your route told your supervisor that you were rude, and you believe the complaint is unfair. The next morning you reach that customer's house with a package. Which action are you most likely to take?

• AA. Hand the package to the customer and explain that the complaint was unfair
• BB. Deliver the package as usual and greet the customer politely if you see them
• CC. Ask a coworker to deliver to that house for the next few weeks
• DD. Leave the package at the door quickly and avoid speaking to the customer

In your most recent job, how often did you complete your regular tasks without being reminded by a supervisor?

• AA. Almost never
• BB. Less than half of the time
• CC. About half of the time
• DD. More than half of the time
• EE. Almost always

Which of the following would you find most satisfying in a job?

• AA. Standing out from coworkers because I received special recognition
• BB. Doing work that people depend on to be done correctly every day
• CC. Deciding for myself which hours and tasks I take on each day
• DD. Having a different kind of work to do from one week to the next

Which kind of feedback from a supervisor would you want most?

• AA. Few comments unless something has gone wrong
• BB. Specific notes on how to make my work more accurate
• CC. Recognition at team meetings for my effort
• DD. Praise for finishing faster than my coworkers

Which of these would bother you most in a job?

• AA. Making a mistake that affects a customer
• BB. Repeating the same tasks every day
• CC. Being asked to change how I do a task
• DD. Working outdoors in poor weather

Which of these would motivate you most to stay in a job for many years?

• AA. A chance to be promoted within the first year
• BB. A bonus for each item I process faster than others
• CC. Steady work and benefits I can plan my life around
• DD. Frequent changes in my tasks and work locations

Think about the last two jobs you have held. In total, how many times were you more than 10 minutes late for a scheduled shift?

• AA. 4 to 10 times
• BB. 1 to 3 times
• CC. More than 10 times
• DD. Never

You are delivering a letter to Pine Court. A sticker partly covers the house number on the label, and it could read either 116 or 118. The recipient's name is printed clearly. Which action are you most likely to take?

• AA. Hold the letter and deliver it once you finish the rest of the route
• BB. Deliver the letter to 118, since the last digit looks more like an 8
• CC. Deliver the letter to 116, the first of the two houses on your route
• DD. Compare the recipient's name with the names on the mailboxes at 116 and 118

Read the two statements below and choose the response that best describes you. Statement 1: I like to double-check my work before I move on to the next task. Statement 2: I like to keep moving and get through my tasks as fast as I can.

• AA. Statement 2 is more like me
• BB. Statement 1 is more like me
• CC. Both statements are about equally like me

The mail truck arrived late today, and you are 45 minutes behind. Your supervisor expects you back by 4:30 p.m. At 3:45 p.m. you still have 30 stops, including two letters that need a customer signature. Which action are you most likely to take?

• AA. Leave the two signature letters in the mailboxes and finish the route on time
• BB. Call your supervisor now, explain the delay, and keep delivering every stop
• CC. Finish every stop and explain the delay to your supervisor when you return
• DD. Hold the mail for the farthest stops and deliver it with tomorrow's mail