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Free U.S. Department of Veterans Affairs (VA) Medical Support Assistant Exam Exam Questions and Answers
Last updated: March 29, 2025
Examtopics U.S. Department of Veterans Affairs (VA) Medical Support Assistant Exam Prepaway Real Exam Questions and dumps free download
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U.S. Department of Veterans
Affairs (VA) Medical Support Assistant Exam
#Question
If you notice a veteran who appears to be in distress, what is your first action?
A.
Blame them for their distress
B.
Approach them calmly and ask if they need assistance
C.
Ignore them
D.
Walk away
Correct Answer:
B
Approaching calmly and offering assistance shows concern for the veteranÕs well-being.
#Question
If a veteran asks for clarification on their discharge papers, what should you do?
A.
Go through the discharge papers with them and clarify any questions
B.
Provide vague answers
C.
Tell them itÕs not important
D.
Ignore their request
Correct Answer:
A
Going through the discharge papers helps ensure the veteran understands their care instructions.
#Question
If a veteran is uncertain about their next steps after a medical appointment, how should you assist?
A.
Ignore their confusion
B.
Explain the follow-up process and provide written instructions
C.
Dismiss their questions
D.
Tell them to wait for a call
Correct Answer:
B
Explaining the process and providing written instructions helps ensure they understand their next steps.
#Question
A veteran is having trouble with their online account for accessing services. What should you do?
A.
Offer assistance and guide them through troubleshooting
B.
Ignore their request
C.
Tell them to figure it out
D.
Say itÕs not your problem
Correct Answer:
A
Offering guidance on troubleshooting helps the veteran access their services effectively.
#Question
If a veteran expresses concern about potential side effects of their medication, how should you respond?
A.
Tell them not to worry about it
B.
Ignore their question
C.
Dismiss their concerns
D.
Encourage them to discuss side effects with their healthcare provider
Correct Answer:
D
Encouraging discussion with their healthcare provider ensures they receive professional advice.
#Question
A veteran informs you that they have mobility issues and need help accessing the clinic. What is your best response?
A.
Ignore their needs
B.
Offer assistance and arrange for accessible services
C.
Tell them to manage on their own
D.
Suggest they come back later
Correct Answer:
B
Offering assistance and arranging accessible services shows care and respect for the veteran's needs.
#Question
If a veteran requests assistance with understanding their benefits, what should you do?
A.
Blame the benefits department
B.
Provide a clear explanation and direct them to resources
C.
Ignore their request
D.
Tell them to read the handbook
Correct Answer:
B
Providing clear explanations and directing them to resources helps them understand their benefits effectively.
U.S. Department of Veterans Affairs (VA) Medical Support Assistant Exam
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