Free OGEA-102: TOGAF Enterprise Architecture Part 2 Exam (English) Exam Questions and Answers

Scenario: You are the Lead Architect at a regional health insurer that is modernising its claims processing. The Architecture Vision and the Statement of Architecture Work have been approved, and the team has started Phase B. The business analysts have proposed documenting every current claims process, role and form across all 14 departments before any target design work begins. The sponsor has said that only claims intake and adjudication are in scope for this cycle, and the delivery date is fixed. Which of the following is the best course of action?

• AA. Skip the baseline Business Architecture, develop only the target Business Architecture for claims, and rely on the Phase D gap analysis to expose differences with the current state.
• BB. Ask the claims software vendor to supply documentation of current processes, and use it as the baseline for the Business Architecture without further review by the business stakeholders.
• CC. Document the baseline Business Architecture in full for all 14 departments first, so that the target design starts from a complete and verified picture of the current state.
• DD. Develop the baseline Business Architecture only as far as gap analysis for claims intake and adjudication requires, guided by the Statement of Architecture Work.

Scenario: You are the Lead Architect for a European airline whose new booking architecture went live six months ago. A new regulation on passenger data storage takes effect in nine months. Your impact analysis shows that it affects the Data Architecture and the Technology Architecture in three business units and needs new building blocks and a new set of stakeholders. The Architecture Board asks how the change should be handled within the Phase H process. Which of the following is the best answer?

• AA. Treat it as a simplification change, assign it to the implementation governance team, and update the existing Architecture Contract with the new storage requirements.
• BB. Hold the change until the next scheduled architecture review, then decide whether any updates to the Architecture Repository are needed.
• CC. Treat it as an incremental change, approve it through the Architecture Board, and implement it within the current Transition Architecture without a new architecture cycle.
• DD. Classify it as a re-architecting change and raise a Request for Architecture Work so that a new ADM cycle begins.

Scenario: You are the architect for a hospital group. The CEO has sent a Request for Architecture Work asking you to improve patient flow from admission to discharge. The request names a goal but gives no measures, and the clinical, administrative and IT leaders each describe the problem differently. You are now in Phase A. Which of the following is the best course of action?

• AA. Ask the CEO to produce a detailed requirements specification before any architecture work starts, and begin Phase A only when it is delivered.
• BB. Prepare the Architecture Vision from the CEO's request alone, and ask the other leaders to review it once the document is complete.
• CC. Use the business scenario technique with the leaders to clarify objectives and measures, and use the results to develop the Architecture Vision.
• DD. Begin Phase B by documenting the baseline of admission and discharge processes, and let the stakeholder concerns emerge as the work progresses.

You are a senior architect at a retail bank starting an architecture engagement to meet new data residency regulations. The stakeholder analysis shows the Chief Risk Officer has very high power because she sits on the Architecture Board and can halt funding. She has shown little interest in architecture work to date and rarely attends project meetings. Her department will be affected by changes to reporting data flows. How should you engage the Chief Risk Officer?

• AA. Treat her as a stakeholder to be kept informed through a regular newsletter covering all architecture activity
• BB. Keep her satisfied by consulting her early on the aspects that affect her department, and by sending short, targeted updates
• CC. Treat her as a stakeholder requiring minimal effort, and escalate to her only if the Architecture Board raises an objection
• DD. Treat her as a key player and require her to attend every working session and review every draft deliverable

You are the Chief Enterprise Architect at a telecommunications operator. The vendor of the billing platform has announced end of support in 14 months. Replacing it would change customer and product data definitions, alter several business processes in finance and customer care, and require new integration with the network inventory systems. Some stakeholders affected are not represented in the existing architecture. The Architecture Board asks how the change request should be handled in Phase H. Which of the following is the best recommendation?

• AA. Classify it as an incremental change and have the Architecture Board approve updates to the current Implementation and Migration Plan
• BB. Hold the request in the change log until performance monitoring shows the platform is no longer meeting its service levels
• CC. Classify it as a re-architecting change and start a new ADM cycle with a Request for Architecture Work
• DD. Classify it as a simplification change and let the platform owner replace the product under the existing Architecture Contract

Your role is consultant to the Lead Architect at a mid-size insurance company. The enterprise architecture team has existed for three years and has produced many catalogs, matrices and diagrams. Business executives rarely refer to them, and the Chief Financial Officer has asked whether the team should be funded next year. Team members say that the architecture content is accurate and that the business does not understand its value. Which of the following is the best recommendation to the Lead Architect?

• AA. Extend the repository with more detailed catalogs and matrices so that every system is documented to a consistent standard
• BB. Narrow the team's remit to infrastructure standards, where the benefits can be measured and the audience is more receptive
• CC. Strengthen the Architecture Board so that every project is reviewed for compliance with the published architecture content
• DD. Link each engagement to a business goal named by an executive sponsor, and report the outcomes the architecture enabled

You are the Lead Architect at a consumer electronics retailer. Three months after go-live of a new order management platform, Phase H monitoring shows peak-hour response times about 30 percent worse than the service levels in the Architecture Contract. The business unit that owns the platform asks the Architecture Board for a formal exemption so that it can focus on other priorities. The cause of the shortfall has not been established. What is the best course of action?

• AA. Require the implementation team to remediate under the Architecture Contract and close the matter without reviewing the architecture
• BB. Revise the Architecture Contract service levels to match the measured performance, and update the baseline accordingly
• CC. Grant the exemption now to keep the business unit productive, and record the deviation in the Architecture Landscape
• DD. Analyze the monitoring data to find whether the cause lies in the architecture or its implementation, then bring a change request to the Architecture Board

Your role is Lead Architect at an electricity distribution company. The approved Target Architecture will be implemented by three external system integrators working in parallel on metering, outage management and customer portal solutions. In earlier programmes the integrators each interpreted the architecture differently, and the resulting systems could not exchange data. The Architecture Board wants to avoid a repeat and asks how to govern the implementation. Which of the following is the best course of action?

• AA. Run a single compliance review once all three solutions are complete, and require corrections to any that do not conform before acceptance.
• BB. Require each integrator to hold weekly status meetings with the programme office, and escalate delivery delays to the Architecture Board for review.
• CC. Distribute the Architecture Definition Document to each integrator and rely on their project managers to report any departures from it.
• DD. Establish Architecture Contracts with each integrator that define deliverables and conformance criteria, and schedule compliance reviews through the Architecture Board.

You are the Lead Architect for a logistics company that wants to consolidate its warehouse operations. In Phase A the sponsor has asked for an Architecture Vision within three weeks. Two earlier change programs in the company failed because staff resisted new ways of working and middle managers lacked the skills to lead them. The sponsor says readiness can be dealt with later during implementation. Which of the following is the best answer?

• AA. Ask the human resources department to run change training before Phase A continues, and then resume the vision work
• BB. Carry out a business transformation readiness assessment now and feed the results and actions into the Architecture Vision and the Statement of Architecture Work
• CC. Finish the Architecture Vision on schedule and defer all consideration of readiness to Phase E, when work packages are defined
• DD. Pause the engagement until the company reaches a level of change maturity at which the architecture initiative is likely to succeed

A European airline has operated its target architecture for two years. The Chief Executive Officer has just announced that the airline will merge with a competitor and move to a single shared operating model, with joint fleet planning, one reservations platform and a combined loyalty scheme. Over the past month the Architecture Board has also received eleven separate change requests from both airlines' departments, many of which affect the same applications and data. You are managing Phase H. Which of the following is the best course of action?

• AA. Process the eleven requests individually as incremental changes, and revisit the architecture after the merger has been completed
• BB. Evaluate the requests together against the new business direction, conclude that re-architecting is needed, and issue a Request for Architecture Work to start a new ADM cycle
• CC. Freeze all change requests until the merger plans are finalized, and then restart the Preliminary Phase to establish a joint architecture capability
• DD. Combine the eleven requests into a single large change request, and ask the Architecture Board to approve it as an update to the existing architecture