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- OG0-061: IT4IT Part 1 Exam
Free OG0-061: IT4IT Part 1 Exam Exam Questions and Answers
Last updated: May 11, 2025
Examtopics OG0-061: IT4IT Part 1 Exam Prepaway Real Exam Questions and dumps free download
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1191-OG0-061: IT4IT Part 1 Exam
#Question
A company is looking to minimize service disruptions during a software update. What strategy should they adopt?
A.
Conduct thorough user training
B.
Increase user notifications
C.
Schedule updates during off-peak hours
D.
Extend update timelines
Correct Answer:
C
Scheduling updates during off-peak hours helps minimize the impact on users and reduces the likelihood of service disruptions during high-demand times.
#Question
For IT services to remain relevant, what must ongoing assessments emphasize?
A.
Reduction in costs
B.
Regulatory compliance
C.
Current trends and customer needs
D.
Increasing competition
Correct Answer:
C
Ongoing assessments must emphasize current trends and customer needs to ensure that IT services adapt to changing demands and deliver value.
#Question
An organization seeks to improve vendor management processes. What should they focus on initially?
A.
Increasing costs
B.
Limiting vendor choices
C.
Performance metrics
D.
Reducing communication
Correct Answer:
C
Focusing on performance metrics provides insights into vendor effectiveness, enabling informed decisions and guiding improvements in vendor management processes.
#Question
A stakeholder requests a change in service delivery. What should the service manager do first?
A.
Discuss with other stakeholders
B.
Assess the impact
C.
Implement the change
D.
Document the request
Correct Answer:
B
Assessing the impact of the proposed change is crucial to understanding potential benefits and consequences before making decisions or implementing changes.
#Question
In a critical service evaluation meeting, what communication style should the team adopt?
A.
Utilize jargon
B.
Avoid confrontation
C.
Choose a direct and respectful style
D.
Focus on lengthy discussions
Correct Answer:
C
Adopting a direct and respectful communication style ensures effective dialogue and promotes a constructive atmosphere for service evaluation discussions.
#Question
A service operations manager needs to enhance accountability. What approach should they adopt?
A.
Conduct more meetings
B.
Increase team size
C.
Foster an ownership culture
D.
Limit communication
Correct Answer:
C
Fostering an ownership culture encourages team members to take responsibility for their contributions, enhancing accountability throughout service operations.
#Question
A company wants to develop a robust incident response plan. What is the first step?
A.
Analyze past incidents
B.
Identify key stakeholders
C.
Allocate resources
D.
Create incident response documentation
Correct Answer:
A
Analyzing past incidents provides valuable insights into risk areas and informs the development of a comprehensive incident response plan.
1191-OG0-061: IT4IT Part 1 Exam
#Question
A company is looking to minimize service disruptions during a software update. What strategy should they adopt?
A.
Conduct thorough user training
B.
Increase user notifications
C.
Schedule updates during off-peak hours
D.
Extend update timelines
Correct Answer:
C
Scheduling updates during off-peak hours helps minimize the impact on users and reduces the likelihood of service disruptions during high-demand times.
#Question
For IT services to remain relevant, what must ongoing assessments emphasize?
A.
Reduction in costs
B.
Regulatory compliance
C.
Current trends and customer needs
D.
Increasing competition
Correct Answer:
C
Ongoing assessments must emphasize current trends and customer needs to ensure that IT services adapt to changing demands and deliver value.
#Question
An organization seeks to improve vendor management processes. What should they focus on initially?
A.
Increasing costs
B.
Limiting vendor choices
C.
Performance metrics
D.
Reducing communication
Correct Answer:
C
Focusing on performance metrics provides insights into vendor effectiveness, enabling informed decisions and guiding improvements in vendor management processes.
#Question
A stakeholder requests a change in service delivery. What should the service manager do first?
A.
Discuss with other stakeholders
B.
Assess the impact
C.
Implement the change
D.
Document the request
Correct Answer:
B
Assessing the impact of the proposed change is crucial to understanding potential benefits and consequences before making decisions or implementing changes.
#Question
In a critical service evaluation meeting, what communication style should the team adopt?
A.
Utilize jargon
B.
Avoid confrontation
C.
Choose a direct and respectful style
D.
Focus on lengthy discussions
Correct Answer:
C
Adopting a direct and respectful communication style ensures effective dialogue and promotes a constructive atmosphere for service evaluation discussions.
#Question
A service operations manager needs to enhance accountability. What approach should they adopt?
A.
Conduct more meetings
B.
Increase team size
C.
Foster an ownership culture
D.
Limit communication
Correct Answer:
C
Fostering an ownership culture encourages team members to take responsibility for their contributions, enhancing accountability throughout service operations.
#Question
A company wants to develop a robust incident response plan. What is the first step?
A.
Analyze past incidents
B.
Identify key stakeholders
C.
Allocate resources
D.
Create incident response documentation
Correct Answer:
A
Analyzing past incidents provides valuable insights into risk areas and informs the development of a comprehensive incident response plan.
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