CIS-FSM Technician Practice Questions

A technician receives a priority one incident. What should be their immediate action?

• AA. Escalate to management
• BB. Acknowledge the incident
• CC. Close the incident
• DD. Begin troubleshooting

During a field service task, the technician finds an unexpected issue. What should they do first?

• AA. Document the issue
• BB. Ignore and continue
• CC. Contact the customer
• DD. Solve the issue immediately

A technician needs to return a part that is defective. What should they do?

• AA. Use it for another task
• BB. Throw it away
• CC. Follow return procedure
• DD. Keep it

After completing a task, what should a technician do to maintain accurate records?

• AA. Forget about it
• BB. Leave it unfinished
• CC. Update the ticket
• DD. Submit a report

A technician receives multiple service requests at once. What is an effective way to manage them?

• AA. Prioritize based on urgency
• BB. Ignore the others
• CC. Delegate to another team
• DD. Pick the easiest one