Free Public-Sector-Solutions: SalesforcePublic Sector Solutions Accredited Professional Exam Questions and Answers

A county human services department is reviewing four manual processes with a consultant to find the best candidate for the Business Rules Engine (BRE). Which process should the consultant recommend?

• AA. Supervisors choose a reviewer for each application by weighing current workload and personal familiarity with the household
• BB. The department determines a child-care subsidy amount from household size and income bracket using tables that change each year
• CC. Caseworkers decide whether to grant hardship exceptions after reading each applicant's written narrative and supporting statements
• DD. Intake staff route incoming paper mail to one of three field offices depending on which staff are available that day

A city health department inspects restaurants, daycares, and public pools. Each facility type has a different checklist, and inspectors complete the checklist on a mobile device during the visit. The administrator is configuring Inspections Management. Which two actions should the administrator take? Choose 2 answers.

Select 2 answers.

• AA. Configure an OmniScript that inspectors launch from the visit to complete the checklist on a mobile device
• BB. Create a Case record type for each facility type and add the checklist questions as custom fields on the case
• CC. Define an assessment task definition for each facility type that contains the relevant assessment indicator definitions
• DD. Create one assessment task definition that holds every question and have inspectors skip those that do not apply

A city's 311 contact center receives service requests by phone, chat and email. Management wants each incoming request to be routed automatically to the available agent who has the matching skill. Which Agentforce Service component should the consultant recommend?

• AA. Case Teams
• BB. Entitlement Management
• CC. Salesforce Knowledge
• DD. Omni-Channel

A regional emergency management agency wants to define a flood recovery program with goals, plans and resources, and track progress across the program. Which Agentforce Public Sector component should the consultant configure?

• AA. Inspections Management visits
• BB. Emergency Program Management
• CC. Business Rules Engine decision matrices
• DD. Grants Management funding awards

The Cedar County Parks Department wants residents to apply online for a campsite use permit. The form must collect information across several guided steps, display the group-size questions only when the applicant selects a group reservation, and create the permit application records when the applicant submits. Which Omnistudio component should the consultant use to build the applicant experience most effectively?

• AA. DataRaptor Transform
• BB. Integration Procedure
• CC. OmniScript
• DD. FlexCard

A state Department of Transportation plans to move vehicle registration, driver licensing, and commercial permit processing to Public Sector Solutions. Each division uses different paper forms and undocumented workarounds, and the division directors disagree on priorities. The project sponsor wants a design that will gain adoption across divisions. Which approach should the consultant recommend?

• AA. Rebuild each legacy paper form as a Salesforce screen exactly as it exists today and gather improvement ideas after the first release
• BB. Interview only the division directors, then select modules that match the program names listed in their budget requests
• CC. Ask the agency IT team to write the full requirements and configure every licensing module in a single large release at go-live
• DD. Map current processes with frontline staff in each division, then prioritize pain points into a phased roadmap with a first release

During a zoning permit application in Fenwick Township, the process must read the parcel record stored in Salesforce, call an external zoning service through a REST API, and return the combined results to the OmniScript in a single server call. Which Omnistudio component should the consultant use?

• AA. FlexCard
• BB. Calculation Procedure
• CC. DataRaptor Turbo Extract
• DD. Integration Procedure

A county benefits office receives chat and phone requests in English, Spanish, and Vietnamese about several assistance programs. Each request must be routed in real time to an available caseworker who speaks the language and is trained on the program. Which Agentforce Service component should the consultant configure?

• AA. Omni-Channel with skills-based routing
• BB. Email-to-Case with auto-response templates
• CC. Escalation rules with a language field on the case
• DD. Case assignment rules that route to program queues

A city licensing office issues food-truck permits and contractor licenses. Each one requires different application questions, supporting documents, and fees. The office wants applicants and internal reviewers to work through a single intake process. How should the consultant configure Licenses and Permits?

• AA. Define a Regulatory Authorization Type for each license and permit, and associate the required questions, documents, and fees with each type
• BB. Create a Regulatory Code record for each license and permit, and relate the required documents and fees to each code
• CC. Create a separate OmniScript for each license and permit, and publish each one on its own Experience Cloud page
• DD. Create a record type on Business License Application for each license and permit, with page layouts that show the relevant fields

A state arts council awards grants that are paid in three installments under a single award. Each installment is released only after the grantee submits a progress report. The consultant is configuring Grants Management and must track the reports due and the payments released against each award. What should the consultant set up?

• AA. A separate Funding Award for each installment and a custom field for each progress report
• BB. A Funding Disbursement for each installment and a Funding Award Requirement for each progress report
• CC. A Funding Opportunity for each installment and a Task for each progress report
• DD. An Individual Application for each installment and a File for each progress report