Free B2C-Solution-Architect: Salesforce Certified B2C Solution Architect (WI21) Exam Questions and Answers

Fjord Home sells in Germany and France and uses Service Cloud for customer care. Local regulation requires that agents in each country can access only the customer records of their own country. What should the architect recommend?

• AA. Create a profile per country with Read permission on Account and Case limited to that country's records
• BB. Apply field-level security to the Country field so agents cannot view records from the other country
• CC. Set Account and Case org-wide defaults to Private and use sharing rules based on the Country field for each agent group
• DD. Grant View All on Account and Case and hide the other country's records with filtered list views

Alpine Gear runs a loyalty platform outside Salesforce. When a member reaches a new tier, the platform must start a Marketing Cloud journey within one minute. The journey sends a congratulations email, waits three days, and then sends a second email only if the member has not redeemed a reward. Which approach should the architect recommend?

• AA. Call the Transactional Messaging API from the loyalty platform with the tier-upgrade message definition key and recipient attributes
• BB. Drop a nightly file of tier changes on an SFTP location and import it with an Automation Studio file import before a scheduled send
• CC. Update the Service Cloud contact with the new tier and rely on Marketing Cloud Connect synchronized data sources to start the journey
• DD. Call the Journey Builder event REST API from the loyalty platform with the event definition key and tier data for each upgrade

A European retailer stores customer data in B2C Commerce, Marketing Cloud and Service Cloud. It receives erasure requests under GDPR, and tax law requires it to keep order financial records for seven years. Privacy Center is not licensed. The company wants to process each request once and have it applied in all three clouds. What should the architect recommend?

• AA. Delete the Service Cloud contact and rely on Marketing Cloud Connect to carry the deletion into Marketing Cloud and B2C Commerce
• BB. Enable Shield Platform Encryption in all three clouds so that data belonging to an erased customer can no longer be read
• CC. Build a middleware orchestration that calls each cloud's native deletion or anonymization feature and records each confirmation
• DD. Write custom Apex and API routines that hard-delete the customer and all related orders in each cloud on receipt of a request

Summit Trails wants to email a promotion to customers who bought from its hiking category in the last 90 days. Customers with an open high-priority service case must be excluded. Orders live in B2C Commerce and cases live in Service Cloud. Data Cloud is already licensed, and the email is sent from Marketing Cloud. Which approach should the architect recommend?

• AA. Ingest Commerce orders and Service Cloud cases into Data Cloud, build one segment with the case exclusion, and activate it to Marketing Cloud
• BB. Export order and case reports from each cloud every week and import the combined file into Marketing Cloud as the send audience
• CC. Sync Service Cloud cases to a Marketing Cloud data extension with Marketing Cloud Connect and run a nightly SQL query to build the audience
• DD. Build the audience in B2C Commerce customer groups from order history and use a Service Cloud list view to remove affected customers

A home goods company runs a B2C Commerce storefront in 12 US states. Cart and order totals must show sales tax calculated by a third-party tax provider that exposes a REST API, and the amount must reflect the shopper's shipping address at checkout. Which approach should the architect recommend?

• AA. Call the provider from client-side JavaScript on the cart page and post the returned tax amount back to the basket
• BB. Import the provider's tax rate tables into a custom object with a nightly job, and look up the rate for the shipping address at checkout
• CC. Calculate tax in a downstream system after the order is placed and adjust the amount when the payment is captured
• DD. Call the provider from the basket calculation process in B2C Commerce, using a service definition configured in Business Manager

A retailer needs to send two types of data to Marketing Cloud. An ERP system produces about 3 million purchase history rows each night that must be loaded into a data extension before the morning send. Separately, the B2C Commerce storefront must trigger a Journey Builder journey within seconds when a shopper abandons a basket. Which two integration patterns should the architect recommend? Choose 2 answers.

Select 2 answers.

• AA. Insert the nightly rows one at a time with a REST call per row from the ERP system
• BB. Poll the storefront every minute with an Automation Studio script activity to detect abandoned baskets
• CC. Send each abandonment to Marketing Cloud by calling the REST API to fire a Journey Builder API event
• DD. Deliver the nightly rows as a file to the Marketing Cloud SFTP location and import them with an Automation Studio file import activity

After two discovery workshops with a furniture retailer, the architect has notes covering customers, orders, products, consent and returns across five existing systems. Before the design phase starts, the architect wants to confirm that nothing important is missing. What should the architect do?

• AA. Build a matrix that maps each key object to its system of record and consuming systems, then review it with each system owner
• BB. Ask the customer's IT lead to confirm that Salesforce will be the system of record for every key object
• CC. Document only the objects that will be stored in the new Salesforce orgs, since the other objects are outside the program scope
• DD. Wait for the first sandbox data load, then use duplicate and mapping errors to find objects that were missed

Summit Bike Co. wants shopper profiles, product views, and orders from its B2C Commerce storefront available in Data Cloud for segmentation. The business accepts data that is several hours old and uses only standard Commerce order and catalog attributes. The IT team is small and wants to avoid code that it has to maintain. What should the architect recommend?

• AA. Use MuleSoft to poll the Commerce APIs every minute and stream the responses into Data Cloud as custom data streams
• BB. Export Commerce orders to a Marketing Cloud data extension and then connect the data extension to Data Cloud
• CC. Build a custom job in Commerce that posts each order to the Data Cloud Ingestion API as JSON when the order is created
• DD. Configure the out-of-the-box B2C Commerce connector in Data Cloud and map the standard Commerce data to the data model

Glacier Home Goods wants Service Cloud agents to see live stock levels for about 40,000 SKUs from its ERP while viewing a case. Stock changes every few minutes, and any single agent views only a few products per day. The ERP exposes an OData 4.0 endpoint, and the company does not want to store the inventory data in Salesforce. What should the architect recommend?

• AA. Call the ERP from a Flow on case creation and copy the stock value to a text field on the case
• BB. Define the ERP inventory as an external object through Salesforce Connect and show it in a related list on the case
• CC. Load the inventory into a custom object every 15 minutes with a scheduled Bulk API job
• DD. Publish a Platform Event from the ERP for every stock change and store the latest value on the Product record

A retailer is moving to Service Cloud and must migrate 4 million historical cases from its legacy help desk. Each case must keep its original created date and be linked to an existing account and contact. Which approach should the architect recommend?

• AA. Use the Data Import Wizard to load accounts, contacts, and cases in batches of 50,000 records, then update the dates with a Flow
• BB. Package the legacy data as a change set from a full sandbox and deploy it to production with the original created dates intact
• CC. Use Data Loader with the Bulk API, load parents before cases using external ID fields, and grant Set Audit Fields upon Record Creation
• DD. Use Workbench to insert the records through the REST API one at a time and set CreatedDate with a formula field mapping