Free Salesforce-AI-Specialist: Salesforce Certified AI Specialist Exam Questions and Answers

Northwind Outfitters wants its sales reps to run existing prompt templates from record pages. The reps must not be able to create or edit templates in Prompt Builder. Which access control should the Agentforce Specialist assign to the reps?

• AA. Prompt Template Manager permission set
• BB. Prompt Template User permission set
• CC. Customize Application system permission
• DD. Modify All Data system permission

Lakeside Retail wants a prompt that accepts a block of customer review text pasted in by a Flow user and returns a sentiment label. The input is not tied to a Salesforce record. Which prompt template type should the Agentforce Specialist create?

• AA. Record Summary
• BB. Field Generation
• CC. Flex
• DD. Sales Email

In Agentforce Builder, which statement describes a topic?

• AA. A connection setting that routes incoming conversations from a channel to the correct agent deployment
• BB. A category of related jobs that groups the instructions and the actions an agent can use to complete them
• CC. A data model object that stores chunked knowledge content so the agent can retrieve it at runtime
• DD. A saved prompt template that is grounded with record fields and then sent to the large language model

Harborview Bank has an Agentforce service agent that processes refund requests. Policy requires the agent to verify the customer's identity before it runs the Issue Refund action for any amount over $500. In testing, the agent occasionally runs the refund action without verification, even though the topic instructions say verification is required first. The team wants to keep the natural conversation style. What should the Agentforce Specialist do?

• AA. Rewrite the topic instructions to state in capital letters that verification must always happen before any refund action runs
• BB. Split refunds into a separate topic for amounts over $500 and add more example phrases to the topic description
• CC. Add a second instruction to the topic telling the agent to ask the customer to confirm the verification step is complete
• DD. In Script view, set a variable when the verification action succeeds and make Issue Refund available only when that variable is true

Cedar Ridge Appliances uploaded 100-page product manuals to Data 360 and built a search index on them. Its service agent often responds with long, unfocused passages that bury the specific detail a customer asked about. What should the Agentforce Specialist do to improve the precision of the retrieved content?

• AA. Switch the search index from vector to keyword search
• BB. Reduce the chunk size used by the search index
• CC. Add a retriever filter on the manual's product line
• DD. Increase the number of results the retriever returns

A customer of Bluewater Marine complained that the company's agent gave a wrong answer in one conversation yesterday. The administrator needs to review the exact sequence of topic selection, action calls, and model interactions that occurred in that conversation. What should the administrator use?

• AA. Setup Audit Trail filtered to agent configuration changes
• BB. An Agent Analytics dashboard of weekly Task Resolution Rate
• CC. Session tracing in Agentforce Observability
• DD. A Testing Center batch run of the customer's original message

An agent at Redwood Furniture collects a customer's order number in one topic. Later topics and actions must reuse that exact value without asking the customer again or relying on the model to recall it. Which Agent Script building block should the Agentforce Specialist use?

• AA. A system message
• BB. An action input
• CC. A variable
• DD. A topic instruction

Summit Health has written 200 sample customer messages, each with an expected topic and expected actions, to run against a new agent before activation. The team wants repeatable results it can rerun after each change. What should the Agentforce Specialist do in Testing Center?

• AA. Upload the messages as a CSV file and run a batch test
• BB. Activate the agent in a sandbox and review Agent Analytics
• CC. Enter each message in the Agentforce Builder preview panel
• DD. Generate new test cases with AI from the agent's topics

An administrator at Ironwood Logistics adds a set of Knowledge articles as a source in Agentforce Data Library. Which Data 360 components does the library configure automatically so an agent can ground its responses in that content?

• AA. An activation target and a data action
• BB. An identity resolution ruleset and a unified profile
• CC. A search index and a retriever
• DD. A calculated insight and a segment

Cloud Kicks has 300 product manuals stored as PDF files. It wants its service agent to answer customer questions using only the content of those manuals. The Agentforce Specialist needs the quickest supported setup with the least manual configuration. What should the Agentforce Specialist do?

• AA. Upload the PDFs as Salesforce Files and list the file names in the topic instructions.
• BB. Create an Agentforce Data Library with the PDFs as its source and assign it to the agent's knowledge action.
• CC. Create a custom Apex action that searches the PDF files and returns matching text to the agent.
• DD. Create a data stream for the PDFs, map them to a data model object, and build a search index and retriever in Data 360.