Free MS-220: Troubleshooting Microsoft Exchange Online Exam Questions and Answers
Troubleshooting Microsoft Exchange Online is exam MS-220, part of Microsoft Certifications. Microsoft exam codes name the solution area rather than the level — AZ for Azure, DP for data, MS for Microsoft 365, PL for Power Platform, SC for security, AI for Azure AI — with one reliable rule: any exam numbered 900 or 901 is Fundamentals. Every technical exam is scored from 1 to 1000 with 700 to pass, a scaled score Microsoft notes is explicitly not 70% of the marks.
The first 10 questions on this page are free to read, answers included — no account and no card. A plan opens the rest of the bank, the full timed practice test and your weak-topic reporting.
Last updated: September 16, 2026
- Exam code
- MS-220
- Provider
- Microsoft
- Questions in our bank
- 1000+
- Free to read
- First 10, with answers
- Official page
- Official Exam website
- Our test mode duration & pass mark
- 130 mins · 70%
Recommended: Switch to Test Mode to start a practice test that simulates the real exam experience.
Question #1
If a user reports that they are not receiving emails in Outlook, what should you check first?
Please select an optionIncorrectCorrect answer: D
Before troubleshooting further, it's essential to ensure that the Exchange Online server is operational.
Was this answer correct?Question #2
A user is unable to share their calendar with others. What could be a possible cause?
Please select an optionIncorrectCorrect answer: B
Users need the correct permissions set to share their calendars successfully.
Was this answer correct?Question #3
Which tool can be used to analyze email delivery issues in Exchange Online?
Please select an optionIncorrectCorrect answer: A
The Message Trace tool can provide comprehensive information about email delivery, helping pinpoint issues with sent and received emails.
Was this answer correct?Question #4
When configuring an inbox rule, what limitation should you be aware of?
Please select an optionIncorrectCorrect answer: A
Exchange Online has a limitation on the number of inbox rules that can be created for a mailbox to improve performance and manageability.
Was this answer correct?Question #5
What should you do if a user cannot access their email on the web?
Please select an optionIncorrectCorrect answer: C
Clearing the browser cache can often resolve access issues with web applications, including email.
Was this answer correct?Question #6
If an email is stuck in the outbox, what is a common troubleshooting step?
Please select an optionIncorrectCorrect answer: B
A common issue for stuck emails is a poor or lost internet connection, so ensuring connectivity is a key troubleshooting step.
Was this answer correct?Question #7
A user reports that their emails are being marked as spam incorrectly. What can you suggest?
Please select an optionIncorrectCorrect answer: A
Adding the user's email address to the Safe Senders list can help ensure their emails are delivered to the inbox rather than spam.
Was this answer correct?Question #8
If the Exchange Online service has an outage, what is the best source for updates?
Please select an optionIncorrectCorrect answer: D
The Microsoft Service Health dashboard provides real-time updates on service health, outages, and planned maintenance for Exchange Online.
Was this answer correct?Question #9
How can you check the last login time for a user's mailbox?
Please select an optionIncorrectCorrect answer: B
The Microsoft Graph API allows for the querying of various user and mailbox properties, including last login times.
Was this answer correct?Question #10
What would you do if a user cannot retrieve their mailbox after a migration?
Please select an optionIncorrectCorrect answer: A
Ensuring the user has the proper permissions is critical after migration to ensure they can access their mailbox.
Was this answer correct?
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FAQ
Learn More: https://learn.microsoft.com/en-us/credentials/
- Q1: What is the MS-220: Troubleshooting Microsoft Exchange Online exam?
- A: MS-220: Troubleshooting Microsoft Exchange Online is a Microsoft certification exam. Judging by the questions in our bank, it concentrates on mailbox, exchange, email, online and calendar.
- Q2: What topics does the MS-220: Troubleshooting Microsoft Exchange Online exam cover?
- A: Questions in our MS-220: Troubleshooting Microsoft Exchange Online bank cluster around mailbox, exchange, email, online, calendar, emails, outlook and shared. Working through the full set is the quickest way to find which of these you are weakest on.
- Q3: How should I prepare for MS-220: Troubleshooting Microsoft Exchange Online?
- A: Work through the MS-220: Troubleshooting Microsoft Exchange Online practice questions here, checking your answer on each one, then sit the practice test to rehearse the exam under timed conditions before the real thing.
- Q4: Are these real MS-220: Troubleshooting Microsoft Exchange Online exam questions?
- A: They are drawn from officially released past questions and from community members who have sat MS-220: Troubleshooting Microsoft Exchange Online. Answers are verified and updated weekly.
- Q5: Where do I register for the MS-220: Troubleshooting Microsoft Exchange Online exam?
- A: Register through Microsoft directly at https://learn.microsoft.com/en-us/credentials/. Exampractice is not affiliated with Microsoft and does not administer the exam.
- Q6: Is there a free MS-220: Troubleshooting Microsoft Exchange Online sample?
- A: Yes. Every MS-220: Troubleshooting Microsoft Exchange Online page shows a free sample of real questions. Upgrading opens the full bank and the practice test.
- Q7: What are Microsoft Certification Exams?
- A: Microsoft Certification Exams validate your expertise in using and managing Microsoft’s technologies and solutions, including Azure, Office 365, Windows, and more. These certifications demonstrate your proficiency in deploying, configuring, and optimizing Microsoft products to support business operations and IT infrastructure.
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