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Free MB2-877: exam Exam Questions and Answers
Last updated: March 30, 2025
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1694-MB2-877: exam
#Question
What is the key feature of 'Mobile CRM'?
A.
It restricts user access
B.
It increases workload
C.
It allows access to CRM on-the-go
D.
It complicates data entry
Correct Answer:
C
Mobile CRM allows users to access and manage CRM functionalities while on the go, enhancing flexibility and productivity.
#Question
What advantage does 'Collaboration Tools' offer within Dynamics CRM?
A.
They limit project visibility
B.
They increase data complexity
C.
They complicate task assignments
D.
They foster teamwork
Correct Answer:
D
Collaboration Tools foster teamwork, improving communication and collaboration among team members effectively.
#Question
In Dynamics CRM, what does 'Lead Generation' typically focus on?
A.
Analyzing employee performance
B.
Identifying potential customers
C.
Managing financial risks
D.
Monitoring website traffic
Correct Answer:
B
Lead Generation focuses on identifying potential customers and generating interest in products or services.
#Question
How is 'Customer Interaction History' beneficial?
A.
It increases workload
B.
It limits decision-making
C.
It informs future strategies
D.
It complicates reporting
Correct Answer:
C
Customer Interaction History informs future strategies by providing insights into past customer engagements and preferences.
#Question
What does the 'Sales Forecast' feature provide?
A.
Customer feedback
B.
Marketing expenses
C.
Future sales predictions
D.
Historical revenue
Correct Answer:
C
The 'Sales Forecast' feature provides future sales predictions based on historical data and trends, aiding strategic planning.
#Question
What is the role of 'Data Security' in Dynamics CRM?
A.
To improve marketing strategies
B.
To confuse users
C.
To limit access to data
D.
To protect sensitive information
Correct Answer:
D
Data Security protects sensitive information from unauthorized access, ensuring organizational integrity and trust.
#Question
How does 'Effective Communication' improve customer satisfaction?
A.
By ensuring timely responses
B.
By limiting contact options
C.
By increasing confusion
D.
By complicating interactions
Correct Answer:
A
Effective Communication ensures timely responses to customer inquiries, significantly improving customer satisfaction.
1694-MB2-877: exam
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