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Free MB2-717: Microsoft Dynamics 365 for Sales Exam Questions and Answers
Last updated: March 30, 2025
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1691-MB2-717: Microsoft Dynamics 365 for Sales
#Question
How can sales training resources within Dynamics 365 improve performance?
A.
By providing valuable knowledge
B.
By increasing data entry errors
C.
By limiting user access
D.
By complicating workflows
Correct Answer:
A
Sales training resources within Dynamics 365 improve performance by providing valuable knowledge and best practices that enhance sales skills and effectiveness.
#Question
When should a sales representative revisit a sales strategy in Dynamics 365?
A.
After every sale
B.
Only twice a year
C.
When performance trends decrease
D.
When new leads are generated
Correct Answer:
C
A sales representative should revisit their sales strategy when performance trends decrease to identify issues and adapt approaches for better results.
#Question
What is the advantage of using lead nurturing workflows in Dynamics 365?
A.
Reduced lead generation
B.
Increased customer engagement
C.
Complicated process management
D.
Unorganized customer data
Correct Answer:
B
Lead nurturing workflows increase customer engagement by automating communication and ensuring leads receive timely information relevant to their interests.
#Question
How do follow-up tasks ensure effective customer relationship management in Dynamics 365?
A.
They complicate processes
B.
They limit customer access
C.
They reinforce communication
D.
They create confusion
Correct Answer:
C
Follow-up tasks reinforce communication with customers, ensuring that interactions are consistent and relationships are nurtured effectively.
#Question
In what way does the Activity Calendar feature assist sales teams?
A.
By organizing activities
B.
By ignoring tasks
C.
By limiting visibility
D.
By cluttering data
Correct Answer:
A
The Activity Calendar organizes activities for sales teams, allowing for effective time management and ensuring that important tasks are not overlooked.
#Question
What impact does accurate data entry have in Dynamics 365?
A.
It decreases user confidence
B.
It complicates data management
C.
It improves decision-making
D.
It limits system functionality
Correct Answer:
C
Accurate data entry in Dynamics 365 improves decision-making by providing reliable information that reinforces strategic planning and execution.
#Question
How does automated email follow-up benefit sales team operations?
A.
It complicates customer interaction
B.
It increases the workload
C.
It boosts response rates
D.
It ignores leads
Correct Answer:
C
Automated email follow-ups boost response rates by ensuring timely communication with leads, enhancing engagement without placing additional strain on the team.
1691-MB2-717: Microsoft Dynamics 365 for Sales
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