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Free MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) Exam Questions and Answers
Last updated: March 31, 2025
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1714-MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
#Question
A service manager aims to maintain quality standards across the service team. What feature in Dynamics 365 can aid in monitoring performance?
A.
Performance Metrics
B.
Case Management
C.
Activity Tracking
D.
Quality Assurance Tools
Correct Answer:
A
Performance Metrics in Dynamics 365 helps monitor and uphold quality standards for various service operations efficiently.
#Question
A marketing analyst wants to gain insights into audience demographics. Which Dynamics 365 feature can provide this data?
A.
Lead Tracking
B.
Sales Reports
C.
Customer Insights
D.
Campaign Management
Correct Answer:
C
Customer Insights offers comprehensive demographic data and analytics to better understand target audiences in Dynamics 365.
#Question
A sales team wants to prioritize deals based on value and likelihood of closing. Which feature in Dynamics 365 supports this prioritization?
A.
Sales Pipeline
B.
Opportunity Insights
C.
Lead Scoring
D.
Performance Metrics
Correct Answer:
C
Lead Scoring helps sales teams assess which deals to prioritize based on value and likelihood of conversion effectively.
#Question
A customer expresses dissatisfaction with service. Which Dynamics 365 feature can help track the resolution of their issue?
A.
Customer Insights
B.
Case Management
C.
Service Analytics
D.
Activity Tracking
Correct Answer:
B
Case Management allows businesses to track and resolve customer issues effectively while documenting details in Dynamics 365.
#Question
A marketing manager wishes to assess competitor benchmarks. What Dynamics 365 feature could aid in this analysis?
A.
Market Insights
B.
Competitive Analytics
C.
Market Visualization
D.
Customer Feedback
Correct Answer:
A
Market Insights in Dynamics 365 can offer competitive benchmarks and insights to guide strategic marketing decisions.
#Question
A field service technician needs to collect customer signatures upon service completion. What tool within Dynamics 365 supports this process?
A.
Document Management
B.
Mobile App
C.
Activity Feed
D.
Customer Portal
Correct Answer:
B
The Mobile App for Dynamics 365 can enable field service technicians to collect digital signatures from customers easily.
#Question
A company's service team has identified frequent technical issues. Which feature in Dynamics 365 can help address them?
A.
Customer Feedback
B.
Case Analytics
C.
Knowledge Base
D.
Activity Monitoring
Correct Answer:
B
Case Analytics helps analyze frequent issues reported, enabling the service team to address common technical difficulties.
1714-MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
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