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Free MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta) Exam Questions and Answers

Last updated: March 29, 2025

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1700-MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

#Question
A business wishes to analyze customer behavior during seasonal peaks. What feature will help most?
A.
Seasonal Analytics
B.
Standard Reports
C.
Inventory Overview
D.
Customer service data
Correct Answer: A
Seasonal Analytics provide insights into customer behavior and sales performance during peak shopping periods.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

Discussing...

A business wishes to analyze customer behavior during seasonal peaks. What feature will help most?


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#Question
What Dynamics 365 feature assists in managing promotional offers efficiently?
A.
Customer Segmentation
B.
Sales Reporting
C.
Promotions Management
D.
Inventory Control
Correct Answer: C
Promotions Management allows for efficient creation, scheduling, and tracking of promotional offers.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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What Dynamics 365 feature assists in managing promotional offers efficiently?


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#Question
To enhance customer communication, what strategy should retailers employ?
A.
Discontinued interaction
B.
Mixed communication styles
C.
Single-channel outreach
D.
Consistent messaging
Correct Answer: D
Consistent messaging improves customer understanding and builds trust in the brand.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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To enhance customer communication, what strategy should retailers employ?


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#Question
When planning a promotional event, what should businesses primarily focus on?
A.
Customer needs and preferences
B.
Seasonal strategies
C.
Manual processing
D.
Limited advertising
Correct Answer: A
Focusing on customer needs and preferences helps ensure promotional events resonate with the target audience.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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When planning a promotional event, what should businesses primarily focus on?


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#Question
What is crucial when analyzing the profitability of different sales channels?
A.
Product performance
B.
Customer ratings
C.
Channel profitability
D.
Inventory control
Correct Answer: C
Analyzing Channel Profitability helps businesses understand which sales channels yield the highest profits and where to focus resources.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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What is crucial when analyzing the profitability of different sales channels?


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#Question
When a retailer offers product bundles, what is a key benefit?
A.
Increased inventory levels
B.
Limited customer choices
C.
Higher average order value
D.
Reduced marketing efforts
Correct Answer: C
Offering product bundles typically results in a higher average order value by encouraging customers to purchase more items.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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When a retailer offers product bundles, what is a key benefit?


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#Question
A company wishes to improve engagement. What is the primary focus of their strategy?
A.
Mass marketing strategies
B.
High-volume sales
C.
Building relationships
D.
Limited customer interaction
Correct Answer: C
Building relationships with customers is essential to improving engagement and fostering loyalty.

MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)

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A company wishes to improve engagement. What is the primary focus of their strategy?


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