Free MB-240: Microsoft Dynamics 365 for Field Service (beta) Exam Questions and Answers

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution. After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. You are a Dynamics 365 for Field Service system administrator. You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings. Solution: You implement the following configuration changes: 1)Create Resource Pay Types for regular, holiday, overtime, travel, and breaks. 2)Assign an Hourly Markup percentage to each Resource Pay Type. 3)Assign Resource Pay Types to the applicable Pay Type.4) Create the Holiday Schedule. Does this meet the goal?

• AA. Yes
• BB. No

You are a Dynamics 365 for Field Service consultant. One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite. You need to provide a recommendation of which solution your customer should use to achieve their request. What should you recommend?

• AA. Azure IoT Hub
• BB. Connected Field Service
• CC. Dynamics 365 for Field Service
• DD. Crew Scheduling

Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company’s unique business process. Which action must you perform?

• AA. Edit the existing system status field values.
• BB. Create the necessary sub-status values.
• CC. Create the necessary system status values.
• DD. Create the necessary service task values.

You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users. The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant. You need to update bookable resource records based on the provided scenarios. Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content. NOTE: Each correct selection is worth one point. Select and Place:

Work out the matching from the exhibit, then reveal.

Correct answer: Contractors in TerritoryA start the day at their home location = Contact Addresses; Contractors in TerritoryB do not have a starting location = Location Agnostic; Contractors in TerritoryA end the day at TerritoryA office = Organizational Unit Address

Your company is expanding nationally. You need to configure tax codes for a new territory, so the company can start to operate in the new territory. You realize that you can identify which field service record types the tax code will be applied to. Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.

Select 3 answers.

• AA. Agreements
• BB. Services
• CC. Purchase Orders
• DD. Products
• EE. Work Orders

You are entering products and services into Dynamics 365 CE Field Services. You need to ensure that your field technicians can use the products when completing work orders. Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

Select 2 answers.

• AA. Product
• BB. Non Inventory
• CC. Inventory
• DD. Service

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

Select 2 answers.

• AA. Field Service-Dispatcher
• BB. Field Service-App Access and Field Service -Resource
• CC. Field Service-Mobile User
• DD. Field Service-User

To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities. The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up. Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Work out the matching from the exhibit, then reveal.

Correct answer: 1 = Set up a Twilio account; 2 = Generate account SID and authentication token; 3 = Install a Twilio-managed solution; 4 = Obtain phone numbers; 5 = Configure SMS and IVR workflows

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months. How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

• AA. Use Facility Scheduling
• BB. Use Multi-Resource Scheduling
• CC. Use Resource Crew Scheduling
• DD. Use Universal Resource Scheduling

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company’s site or during the middle of the day from an existing work order. You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant. What should you suggest?

• AA. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
• BB. Update the Load Default Filters on the Schedule Assistant.
• CC. Update the Starting Location to Organization Unit within Schedule Board Settings.
• DD. Update the filter on the Scheduler core tool tips view.