ITIL 4 Drive Stakeholder Value (DSV) Stakeholders Practice Questions

5. During a service review, a major concern from stakeholders is discussed. What is the next step?

• AA. Conclude the meeting
• BB. Ignore it
• CC. Document the feedback
• DD. Dismiss the concern

7. In response to a service outage, stakeholders express frustration. What is the most effective response?

• AA. Downplay the incident
• BB. Provide updates regularly
• CC. Ignore complaints
• DD. Blame third-party vendors

10. When presenting service improvement initiatives to stakeholders, what should the service manager emphasize?

• AA. Value to stakeholders
• BB. Technical complexities
• CC. Company policies
• DD. Cost savings only