Free HP2-I57: Selling HP Lifecycle Services for Workforce Computing 2024 Exam Questions and Answers

A hospital group tracks every device in its asset management system by a barcode label. Staff currently attach the labels by hand and then enter serial numbers, which causes frequent mismatches. The hospital orders 800 new notebooks. Which HP offer is the BEST fit for this concern?

• AA. HP Premium+ Support
• BB. HP Custom Imaging Service
• CC. HP Hardware Integration Service
• DD. HP Asset Tagging Service

A customer has 800 notebooks with an average annual failure rate of 6%. Each failure currently leaves an employee without a device for 4 hours, and the customer values an employee hour at $40. With a higher support level, each failure would be resolved in 1.5 hours. What annual downtime saving should the partner present?

• AA. $1,920
• BB. $2,880
• CC. $4,800
• DD. $7,680

Which cost does a customer typically reduce by having HP configure devices before delivery instead of preparing them in house?

• AA. The purchase price of the hardware ordered for the refresh
• BB. The license fees for the operating system installed on each device
• CC. The cost of training employees on newly released applications
• DD. IT staff time spent unboxing, imaging and labeling devices

A customer has 500 notebooks. About 8% fail each year, and each failure costs the customer an average of $450 in parts, shipping and technician time. An HP support service would cover these repairs for $25 per notebook per year. What is the customer's estimated annual net savings from the service?

• AA. $5,500
• BB. $12,500
• CC. $18,000
• DD. $30,500

A customer's IT team spends 50 minutes preparing each of 1,200 notebooks. After HP configures the notebooks, the team expects to spend 10 minutes per notebook on final checks. How many technician hours does the customer save?

• AA. 200
• BB. 600
• CC. 800
• DD. 1,000

A school district is buying 800 notebooks. Its IT team currently spends 45 minutes of hands-on time per device installing the operating system image and applications. If the district orders HP factory imaging so the devices arrive ready to deploy, how much hands-on IT labor does it avoid for this rollout, assuming imaging is the only task being removed?

• AA. 60 hours
• BB. 480 hours
• CC. 600 hours
• DD. 36,000 hours

Which customer statement indicates an opportunity to sell HP Accidental Damage Protection?

• AA. Asset tags must be applied to each device before it ships
• BB. Boot order and security settings must be preset at the factory
• CC. New hires need the corporate image installed before first use
• DD. Students regularly drop their notebooks and crack the screens

A government agency tells you that its security policy forbids any failed storage drive from leaving the building, even for warranty replacement. Which HP support add-on does this requirement qualify?

• AA. HP Defective Media Retention
• BB. HP Accidental Damage Protection
• CC. HP Wolf Protect and Trace
• DD. HP Imaging and Application Services

A customer is refreshing 500 laptops. Its technicians currently spend 45 minutes per device on imaging and BIOS setup, at a loaded labor cost of $60 per hour. An HP configuration service would perform the same work at the factory for $20 per device. What is the net saving from using the service?

• AA. $10,000
• BB. $12,500
• CC. $22,500
• DD. $32,500

A call center manager complains that agents wait several days for laptop repairs and that overtime costs have risen. Which approach BEST demonstrates the value of an HP support service to her?

• AA. Compare the service price with the price of a competing provider's coverage for similar devices
• BB. Use her own repair and ticket data to quantify the agent hours that faster repairs would recover
• CC. Provide a list of every feature included in the service, grouped by response level
• DD. Explain how long the original warranty on the laptops was when they were purchased