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Free GCP-GC-ARC: Genesys Cloud Architect Certified Specialist Exam Questions and Answers
Last updated: March 31, 2025
Examtopics GCP-GC-ARC: Genesys Cloud Architect Certified Specialist Prepaway Real Exam Questions and dumps free download
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515-GCP-GC-ARC: Genesys Cloud Architect Certified Specialist
#Question
A company wishes to enhance its inquiry resolution process. What should they begin with?
A.
Ignoring customer feedback
B.
Analyzing common inquiry patterns
C.
Increasing call volumes
D.
Scripting all agent responses
Correct Answer:
B
Analyzing common inquiry patterns helps identify frequent issues, enabling targeted improvements in the resolution process.
#Question
What should be the primary focus of team leaders during a product rollout?
A.
Team collaboration and communication
B.
Limiting staff interference
C.
Individual performance
D.
Reducing operational costs
Correct Answer:
A
Focusing on collaboration and communication fosters a cohesive effort during a product rollout, enhancing success.
#Question
In evaluating a customer service department, what metric is essential?
A.
Employee turnover
B.
Customer Retention Rate
C.
Length of service utilization
D.
Total number of calls
Correct Answer:
B
Customer Retention Rate is essential as it indicates how well the department maintains customer loyalty and satisfaction.
#Question
How can social proof enhance a company's reputation?
A.
By showcasing positive customer feedback
B.
By limiting customer testimonials
C.
Through negative reviews
D.
By reducing employee morale
Correct Answer:
A
Showcasing positive customer feedback serves as social proof, enhancing a company's reputation and building trust with potential customers.
#Question
What is the primary function of a ticketing system in customer support?
A.
Prioritizing and tracking customer inquiries
B.
Limiting customer communication
C.
Simplifying agent workload
D.
Reducing service options
Correct Answer:
A
A ticketing system helps prioritize and track customer inquiries, ensuring efficient resolution of issues.
#Question
When expanding a customer service team, what is a vital consideration?
A.
Focusing solely on experience
B.
Hiring the least expensive employees
C.
Limiting training opportunities
D.
Ensuring cultural fit and alignment
Correct Answer:
D
Ensuring cultural fit and alignment with company values fosters a positive work environment and effective teamwork.
#Question
A business is implementing an AI-driven chatbot. What is a crucial factor to consider?
A.
Customer intent recognition
B.
Reducing customer interactions
C.
Length of conversation threads
D.
Complexity of responses
Correct Answer:
A
Customer intent recognition is crucial for an AI-driven chatbot to provide accurate and relevant responses to user queries.
515-GCP-GC-ARC: Genesys Cloud Architect Certified Specialist
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FAQ
Q1: What are Genesys Certification Exams? A: Genesys Certification Exams validate your expertise in using and managing Genesys’ customer experience (CX) and contact center solutions. These certifications demonstrate your proficiency in deploying, configuring, and troubleshooting Genesys technologies to improve customer interactions and operational efficiency.
Q2: Why should I pursue Genesys Certification? A: Genesys Certification enhances your professional credibility, showcasing your skills and knowledge in customer experience and contact center solutions. This can lead to better job opportunities, higher salaries, and career advancement in IT, customer service, and contact center management.
Q3: What are the benefits of Genesys Certification? A: Benefits include recognition as a certified Genesys professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest Genesys technologies and best practices.
Q4: Who should take Genesys Certification Exams? A: IT professionals, system administrators, contact center managers, and anyone involved in designing, implementing, and managing customer experience solutions using Genesys products should consider these certifications to validate their expertise and advance their careers.
Q5: What types of Genesys Certification Exams are available? A: Genesys offers various certification paths, including:
- Genesys Certified Associate (GCA)
- Genesys Certified Professional (GCP)
- Genesys Certified Developer (GCD) Each certification path is tailored to different roles and expertise levels within the Genesys ecosystem.
Q6: How do I prepare for Genesys Certification Exams? A: Preparation can include official Genesys training courses, study guides, practice exams, online tutorials, and hands-on experience with Genesys products and solutions.
Q7: Where can I take Genesys Certification Exams? A: Genesys Certification Exams can be taken online or at authorized testing centers worldwide, providing flexibility to fit your schedule and location.
Q8: How do Genesys Certifications impact my career? A: Genesys Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in customer experience management, IT, and contact center operations.
Q9: Are there any prerequisites for Genesys Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior certifications. Check the specific requirements for each certification path on the Genesys website.
Q10: How often do I need to recertify for Genesys Certifications? A: Genesys Certifications typically require recertification every two years to ensure that certified professionals stay updated with the latest customer experience technologies and industry practices.
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