220-1002 Technician Practice Questions

Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?

• AA. Files disappearing
• BB. File permission changes
• CC. Application crash
• DD. Too many start items

A sales representative regularly modifies confidential files on a laptop and needs them to be available all the time. The sales representative will be on a six-month business trip in two weeks. A technician has been asked to assist the sales representative with saving files. Which of the following is the BEST method to implement to prevent any data loss for the sales representative?

• AA. Give the sales representative a USB security lock.
• BB. Encrypt the laptop’s image on the server.
• CC. Create a redundant cloud storage drive.
• DD. Give the sales representative an external hard drive.

A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are: Two 1GHz CPUs 2GB of memory 15GB hard drive 800x600 screen resolution Which of the following should the technician do to resolve the problem?

• AA. Increase the number of CPUs
• BB. Increase the amount of memory
• CC. Increase the amount of hard drive space
• DD. Increase the screen resolution

Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

• AA. Put on an ESD strap.
• BB. Place components on an ESD mat
• CC. Disconnect the power before servicing the PC
• DD. Place the PC on a grounded work bench