500-450 Calls Practice Questions
The free 500-450: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) questions that deal with calls, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
A contact center is experiencing a high volume of abandoned calls. What action should be taken to address this issue?
Correct answer: C
Explanation
Increasing the number of agents will help manage higher call volumes and reduce abandonment rates.
Question #8
Which technology should be used to analyze customer sentiment during calls in real time?
Correct answer: B
Explanation
Speech analytics helps in analyzing customer sentiment as the call is in progress.
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