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Free 72200X: Avaya Aura Core Components Support Exam Exam Questions and Answers

Last updated: March 31, 2025

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#Question
If users cannot access specific features during important calls, which area must be prioritized for investigation?
A.
Dial Plan
B.
Call Plans
C.
Session Manager
D.
User Profiles
Correct Answer: C
Investigate the Session Manager first, as it controls access to features during calls, including critical functionalities that may affect connectivity.

72200X: Avaya Aura Core Components Support Exam

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If users cannot access specific features during important calls, which area must be prioritized for investigation?


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#Question
Users often comment on receiving delayed voicemails. What should be done to enhance voicemail delivery?
A.
Audix
B.
User Preferences
C.
Network Bandwidth
D.
Codec Settings
Correct Answer: C
Addressing network bandwidth can improve voicemail delivery speeds, ensuring that users receive their messages promptly.

72200X: Avaya Aura Core Components Support Exam

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Users often comment on receiving delayed voicemails. What should be done to enhance voicemail delivery?


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#Question
To resolve issues with missing faxes, which component should be checked?
A.
Media Gateway
B.
Session Border Controller
C.
Call Management
D.
Audix
Correct Answer: A
The Media Gateway is responsible for managing faxes in a VoIP environment and should be examined for issues affecting functionality.

72200X: Avaya Aura Core Components Support Exam

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To resolve issues with missing faxes, which component should be checked?


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#Question
A user is unable to change their contact information in their profile. Which area requires review?
A.
System Permissions
B.
Audix
C.
Call Management Application
D.
User Interface
Correct Answer: A
Review system permissions to ensure the user has the rights to edit their profile information in the system.

72200X: Avaya Aura Core Components Support Exam

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A user is unable to change their contact information in their profile. Which area requires review?


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#Question
If calls are constantly dropping due to overflow, which feature should be adjusted?
A.
Call Queuing
B.
Call Duration
C.
Agent Settings
D.
User Profiles
Correct Answer: A
Adjusting call queuing settings can reduce overload situations, ensuring that calls are handled within the expected limits.

72200X: Avaya Aura Core Components Support Exam

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If calls are constantly dropping due to overflow, which feature should be adjusted?


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#Question
Users often report the need for specific outgoing call metrics. Which tool should be used?
A.
Voicemail
B.
User Interface
C.
Monitor
D.
Call Management Application
Correct Answer: D
Call Management Application best provides detailed reporting and analytics for outgoing call metrics, assisting users in managing performance effectively.

72200X: Avaya Aura Core Components Support Exam

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Users often report the need for specific outgoing call metrics. Which tool should be used?


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#Question
A user's telephone consistently rings without any calls being connected. What should be checked?
A.
User Permissions
B.
Voicemail Settings
C.
Device Configuration
D.
Call Forwarding Rules
Correct Answer: D
Review call forwarding rules to determine if calls are inadvertently being redirected without ringing on user devices.

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A user's telephone consistently rings without any calls being connected. What should be checked?


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