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Free 37820X: Avaya Midsize Solution Design Exam Questions and Answers
Last updated: January 14, 2025
Examtopics 37820X: Avaya Midsize Solution Design Prepaway Real Exam Questions and dumps free download
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25-37820X: Avaya Midsize Solution Design
#Question
A business wants to ensure that their agents can quickly access customer data. What feature should be integrated?
A.CRM System
B.Call Forwarding
C.Call Transfer
D.Voicemail
Correct Answer:
A
Integrating a CRM system gives agents immediate access to customer information.
#Question
A customer needs to ensure their data is secure during calls. What feature should be implemented?
A.Call Blocking
B.Call Transfer
C.Encryption
D.Voicemail
Correct Answer:
C
Encryption protects data transmitted during calls, ensuring security.
#Question
A company wants to ensure that customer inquiries are handled efficiently. What feature should be implemented?
A.Voicemail
B.Call Blocking
C.IVR System
D.Call Transfer
Correct Answer:
C
An IVR System can direct customers through options, enhancing the efficiency of inquiry handling.
#Question
A business is focused on reducing operational costs in its communication system. What should be considered?
A.Cloud-Based Services
B.Local Servers
C.Dedicated Lines
D.On-Premise Systems
Correct Answer:
A
Cloud-Based Services typically reduce operational costs compared to traditional on-premise systems.
#Question
A customer wants to improve its service delivery. Which feature should be focused on?
A.Call Blocking
B.Voicemail
C.Quality Monitoring
D.Call Transfer
Correct Answer:
C
Quality Monitoring allows for the evaluation of service quality, leading to improvements.
#Question
A company wants to enhance the quality of its customer interactions. Which feature should be utilized?
A.Quality Monitoring
B.Call Transfer
C.Call Blocking
D.Voicemail
Correct Answer:
A
Quality Monitoring allows businesses to evaluate and improve the quality of customer interactions.
#Question
A business is experiencing high call abandonment rates. What should be implemented to address this issue?
A.Call Queueing
B.Voicemail
C.Call Blocking
D.Call Transfer
Correct Answer:
A
Implementing Call Queueing helps manage incoming calls effectively, reducing abandonment rates.
25-37820X: Avaya Midsize Solution Design
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