6210 Agent Practice Questions

A contact center agent is experiencing intermittent connectivity issues. What is the first step the technician should take to troubleshoot?

• AA. Update the agent's software
• BB. Restart the agent's computer
• CC. Review the system logs
• DD. Check the network cable

An agent is unable to log into the call center system. What could be a potential cause?

• AA. Software update completed
• BB. System performance issues
• CC. New hardware installed
• DD. Active directory issues

An agent finds that their headset is not working. What should they check first?

• AA. Battery levels
• BB. Network status
• CC. Call volume settings
• DD. Connection to the computer