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- 6210: Avaya Aura Contact Center Implementation Exam
Free 6210: Avaya Aura Contact Center Implementation Exam Exam Questions and Answers
Last updated: January 14, 2025
Examtopics 6210: Avaya Aura Contact Center Implementation Exam Prepaway Real Exam Questions and dumps free download
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29-6210: Avaya Aura Contact Center Implementation Exam
#Question
How can a contact center measure the success of its marketing campaigns?
A.By tracking sales and inquiries
B.By reducing customer engagement
C.By limiting evaluations
D.By ignoring customer feedback
Correct Answer:
A
Tracking sales and inquiries provides valuable insights into the effectiveness of marketing campaigns.
#Question
What should a contact center prioritize when implementing a new technology?
A.Reducing costs
B.Staff training
C.Limiting communication
D.Ignoring potential issues
Correct Answer:
B
Staff training should be prioritized to ensure effective use of the new technology.
#Question
If a customer's call is disconnected, what should the agent do?
A.End the call
B.Attempt to call back
C.Transfer to another department
D.Ignore the situation
Correct Answer:
B
Attempting to call back shows the customer that their concerns are important and valued.
#Question
How can a contact center improve its complaint resolution process?
A.By reducing available resources
B.By training agents on effective resolution strategies
C.By increasing response times
D.By ignoring customer feedback
Correct Answer:
B
Training agents on effective resolution strategies can enhance the complaint resolution process.
#Question
What is a common goal of service level agreements (SLAs) in a contact center?
A.To limit customer interaction
B.To define performance expectations
C.To confuse agents
D.To increase operational costs
Correct Answer:
B
SLAs define performance expectations to ensure accountability in service delivery.
#Question
If a customer expresses a desire for a feature that is not currently available, what should an agent do?
A.Document the feedback and inform relevant teams
B.Make excuses
C.Promise to implement it
D.Ignore the request
Correct Answer:
A
Documenting the feedback and informing relevant teams shows that the customer's input is valued.
#Question
What is an effective method for encouraging agent collaboration?
A.Increasing individual competition
B.Ignoring input from agents
C.Implementing team projects
D.Limiting communication
Correct Answer:
C
Implementing team projects encourages collaboration and fosters positive relationships among agents.
29-6210: Avaya Aura Contact Center Implementation Exam
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Q1: What are Avaya Certification Exams? A: Avaya Certification Exams validate your expertise in using and managing Avaya products and solutions, including unified communications, contact centers, networking, and cloud services. These certifications demonstrate your skills in deploying, managing, and troubleshooting Avaya technologies.
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Q5: What types of Avaya Certification Exams are available? A: Avaya offers various certification paths, including Avaya Certified Support Specialist (ACSS), Avaya Certified Implementation Specialist (ACIS), and Avaya Certified Expert (ACE), each tailored to specific roles and expertise levels within the Avaya ecosystem.
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