37820X Calls Practice Questions
The free 37820X: Avaya Midsize Solution Design questions that deal with calls, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
In a scenario where a company is experiencing high call volumes, which feature of Avaya's midsize solution can help manage these calls effectively?
Correct answer: A
Explanation
Call Queuing allows incoming calls to be held in a queue until an agent is available, helping manage high call volumes.
Question #5
In a midsize deployment, what is the recommended approach for ensuring data security during calls?
Correct answer: C
Explanation
Implementing encryption protects the data being transmitted during calls, ensuring confidentiality and security.
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