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Free 3002: Avaya IP Office Platform Configuration and Maintenance Exam Questions and Answers

Last updated: January 14, 2025

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16-3002: Avaya IP Office Platform Configuration and Maintenance

#Question
If users need to change their voicemail PIN, where should they do this?
A.
IT support
B.
Phone settings
C.
Network settings
D.
User portal
Correct Answer: D
Users typically change their voicemail PIN through the user portal for convenience.

3002: Avaya IP Office Platform Configuration and Maintenance

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If users need to change their voicemail PIN, where should they do this?


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#Question
How can you enable users to access their voicemail from external numbers?
A.
Set up call forwarding
B.
Contact IT support
C.
Change voicemail settings
D.
Enable remote access
Correct Answer: D
Enabling remote access is necessary for users to check their voicemail from external phone numbers.

3002: Avaya IP Office Platform Configuration and Maintenance

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How can you enable users to access their voicemail from external numbers?


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#Question
If a user needs to set up a conference call, what should they do first?
A.
Create a meeting invite
B.
Enable call recording
C.
Call the participants
D.
Test the network
Correct Answer: A
Creating a meeting invite allows users to gather the necessary information before setting up a conference call.

3002: Avaya IP Office Platform Configuration and Maintenance

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If a user needs to set up a conference call, what should they do first?


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#Question
What is the role of the Avaya Diagnostics Tool?
A.
To analyze call performance
B.
To manage user permissions
C.
To configure user accounts
D.
To monitor system updates
Correct Answer: A
The Avaya Diagnostics Tool is designed to analyze call performance and diagnose issues within the system.

3002: Avaya IP Office Platform Configuration and Maintenance

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What is the role of the Avaya Diagnostics Tool?


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#Question
How can you improve call handling during peak hours?
A.
Change voicemail settings
B.
Limit user access
C.
Configure Hunt Groups
D.
Increase user permissions
Correct Answer: C
Configuring Hunt Groups can help distribute calls more effectively during peak hours.

3002: Avaya IP Office Platform Configuration and Maintenance

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How can you improve call handling during peak hours?


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#Question
What should be the first step in setting up a new Hunt Group?
A.
Assign users to the group
B.
Verify user permissions
C.
Configure call routing
D.
Test the network
Correct Answer: B
Verifying user permissions is essential to ensure that the correct users are assigned to the Hunt Group.

3002: Avaya IP Office Platform Configuration and Maintenance

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What should be the first step in setting up a new Hunt Group?


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#Question
If users are unable to hear each other during calls, what should you check first?
A.
Call forwarding
B.
Network conditions
C.
Voicemail settings
D.
User training
Correct Answer: B
Network conditions should be checked to identify issues affecting audio during calls.

3002: Avaya IP Office Platform Configuration and Maintenance

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If users are unable to hear each other during calls, what should you check first?


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