Get Access to All Our Exams
- 3k+ exams
- Download PDF
- Real Exam Simulation
- Home
- All Exams
- Atlassian Exams
- ACP-420 Managing Jira Service Projects for Cloud
Free ACP-420 Managing Jira Service Projects for Cloud Exam Questions and Answers
Last updated: March 31, 2025
Examtopics ACP-420 Managing Jira Service Projects for Cloud Prepaway Real Exam Questions and dumps free download
Click on “Take Real Test” Button to take the exam simuation test and be familiar with the real exam environment.
ACP-420 Managing Jira Service Projects for Cloud
#Question
A customer suggests a process improvement but is met with resistance. What should you do?
A.
Facilitate discussions around it
B.
Ignore their suggestion
C.
Ask them to stop
D.
Reject it outright
Correct Answer:
A
Facilitating discussions can open the floor for innovative ideas and address resistance effectively.
#Question
How can you encourage agents to share knowledge with each other?
A.
Foster a collaborative environment
B.
Limit their interaction
C.
Implement strict rules
D.
Discourage feedback
Correct Answer:
A
A collaborative environment promotes open communication and sharing of knowledge among agents.
#Question
A major incident disrupts services. What is your first response?
A.
Close all tickets
B.
Assign blame
C.
Notify customers and stakeholders
D.
Investigate the root cause
Correct Answer:
C
Notifying customers and stakeholders is crucial to keep them informed during a significant disruption.
#Question
How should you support an agent new to handling customer requests?
A.
Assign them the most complex cases
B.
Provide limited training
C.
Let them learn on their own
D.
Offer mentorship and continuous feedback
Correct Answer:
D
Mentorship and feedback help develop skills and build confidence in handling customer requests.
#Question
What action should you take when a service request is marked as "resolved" but the customer disagrees?
A.
Document the disagreement
B.
Close the ticket immediately
C.
Ignore their concerns
D.
Reopen the ticket and investigate further
Correct Answer:
D
Reopening and investigating ensures the customer's issue is taken seriously and resolved appropriately.
#Question
A team member frequently provides incorrect information to customers. How should you address this?
A.
Provide harsh feedback
B.
Reassign their responsibilities
C.
Ignore it
D.
Provide training and mentorship
Correct Answer:
D
Providing training and mentorship can improve the accuracy and quality of their communication.
#Question
How frequently should you review your team's KPIs?
A.
Regularly based on needs
B.
Only if issues arise
C.
Every month
D.
Annually
Correct Answer:
A
Reviewing KPIs regularly ensures alignment with goals and identifies areas for improvement.
ACP-420 Managing Jira Service Projects for Cloud
Reviews
This platform is a lifesaver. The practice questions and explanations are so detailed. It’s the best study tool I’ve ever used.
I highly recommend Exam Practice. The feedback after each test helped me improve significantly, and I passed my exams easily.
Exam Practice is worth every penny. The mock exams are realistic, and the feedback helped me focus on key areas.
FAQ
Learn More:
Q1: What are Atlassian Certification Exams? A: Atlassian Certification Exams validate your expertise in using and administering Atlassian products such as Jira, Confluence, and other tools. These certifications demonstrate your proficiency in managing, configuring, and optimizing Atlassian solutions to improve project management and team collaboration.
Q2: Why should I pursue Atlassian Certification? A: Atlassian Certification enhances your professional credibility, showcasing your skills and knowledge in Atlassian tools. This can lead to better job opportunities, higher salaries, and career advancement in project management, IT, and software development fields.
Q3: What are the benefits of Atlassian Certification? A: Benefits include recognition as a certified Atlassian professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest features and best practices for Atlassian products.
Q4: Who should take Atlassian Certification Exams? A: IT professionals, system administrators, project managers, software developers, and anyone involved in managing or using Atlassian products should consider these certifications to validate their expertise and advance their careers.
Q5: What types of Atlassian Certification Exams are available? A: Atlassian offers various certification paths, including Jira Administrator, Jira Project Administrator, Confluence Administrator, and other specialized certifications tailored to different roles and expertise levels in the Atlassian ecosystem.
Q6: How do I prepare for Atlassian Certification Exams? A: Preparation can include official Atlassian training courses, study guides, practice exams, online tutorials, and hands-on experience with Atlassian products.
Q7: Where can I take Atlassian Certification Exams? A: Atlassian Certification Exams can be taken online, providing flexibility to fit your schedule and location.
Q8: How do Atlassian Certifications impact my career? A: Atlassian Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in project management, IT, and software development.
Q9: Are there any prerequisites for Atlassian Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior experience with Atlassian products. Check the specific requirements for each certification path on the Atlassian University website.
Q10: How often do I need to recertify for Atlassian Certifications? A: Atlassian Certifications typically require recertification every two years to ensure certified professionals stay updated with the latest Atlassian product features and industry practices.
Why get certified?
Certifications can lead to high earnings without extensive years of study, but why choose ExamPractice for your preparation? At ExamPractice, we emphasize efficiency. The vastness of the IT industry and the extensive information required for certification can be overwhelming. Some certification providers even offer introductory courses to help candidates navigate their options. Sorting through material can be time-consuming and often irrelevant to exam or job requirements. Many test prep websites fall short, presenting issues like CAPTCHA barriers, subscription fees, outdated materials, and recurring costs.
Why Choose ExamPractice?
Exampractice is highly affordable compared to other websites that charge more and give you less.
ExamPractice stands out due to our commitment to the tech community. We are passionate about technology, certification, and aiding others in their journey. Our platform is entirely free, with no hidden costs. We foster a community of experts and enthusiasts who collaborate to build something remarkable. Whether you need help with challenging topics or want to guide new tech enthusiasts, you contribute to our vibrant community. ExamPractice is user-friendly, searchable, and consistently updated.
Quality and Community
Despite being community-driven, ExamPractice doesn’t compromise on quality. Our exams are meticulously updated, and our expert community ensures the accuracy and relevance of our materials. Our practice exams mirror real-world tests, and our study guides—known as “braindumps” in the industry—are so effective that competitors often replicate them. We believe in the superiority of our resources, which remain completely free of charge.
Experience ExamPractice
If you’re hesitant about using ExamPractice, we encourage you to explore our popular exams. Observe our dedication to making ExamPractice the premier test prep resource and community. Read user comments, engage with others, and dive in. We are confident in ExamPractice’s quality and are committed to supporting you in achieving your certification goals.
ExamPractice is better than examtopics and prepaway. We are your go-to resource for free, high-quality certification test preparation materials and dumps. Join our community, access top-notch materials, and take a significant step towards your dream career today!