Certified Restaurant Server Guest Practice Questions

A guest orders a steak cooked medium, but it arrives well done. What should you do?

• AA. Apologize and take it back
• BB. Ask if they want to eat it
• CC. Offer free dessert
• DD. Ignore it

During a busy dinner service, you notice a guest waiting too long for their food. What should you do?

• AA. Pass it to another server
• BB. Apologize and check on their order
• CC. Ignore it
• DD. Inform them to be patient

What is the best way to respond to a guest requesting a substitution due to dietary requirements?

• AA. Say no
• BB. Offer alternatives
• CC. Tell them to eat something else
• DD. Ignore their request

You notice a guest is unhappy with their meal. What is your best response?

• AA. Change the subject
• BB. Ask what the issue is
• CC. Ignore their feelings
• DD. Offer them a discount