Certified Lodging Security Director (CLSD) Guest Practice Questions

A guest reports a suspicious individual loitering near the entrance. What should you do?

• AA. Dismiss the report
• BB. Ignore the individual
• CC. Investigate immediately
• DD. Contact law enforcement

A guest becomes aggressive after being denied a late checkout. How should you respond?

• AA. Call security immediately
• BB. Raise your voice
• CC. Remain calm and mediate
• DD. Ignore the guest

An employee reports they were approached by a guest asking for personal information. You advise them to:

• AA. Engage the guest
• BB. Report it to security
• CC. Gather more information
• DD. Ignore the request

A room attendant reports a guest's wallet is missing. What should you prioritize next?

• AA. Call the police
• BB. Ask the guest to leave
• CC. Notify the manager
• DD. Check the room's security log