Certified Hospitality Trainer (CHT) Participant Practice Questions

During a role-play exercise, one participant feels anxious. What should you do?

• AA. Ignore their feelings
• BB. Encourage them gently
• CC. Ask them to leave the room
• DD. Switch topics

A participant is consistently late to training sessions. What should you do?

• AA. Discuss the impact of lateness
• BB. Compliment them for their effort
• CC. Accept it as their habit
• DD. Adjust the session start time

During a practical exercise, one participant does not follow instructions. How should you intervene?

• AA. Let them continue without guidance
• BB. Change the activity
• CC. Reiterate instructions
• DD. Criticize them harshly