AHLEI-CHA Staff Practice Questions

A staff member reports harassment by another employee. What should be the management's first step?

• AA. Discuss privately
• BB. Investigate the matter
• CC. Change the staff member
• DD. Ignore the report

A hotel staff member has complaints about working conditions. What's the best response by management?

• AA. Hold a meeting
• BB. Dismiss the complaints
• CC. Change the conditions
• DD. Fire the employee

If a fire alarm goes off while guests are in the lobby, what should the staff do?

• AA. Ignore the alarm
• BB. Panic
• CC. Hide in the office
• DD. Guide guests outside