CPB Patient Practice Questions

A patient receives a procedure that is not covered by their insurance. What should the biller do?

• AA. Process the claim anyway
• BB. Write off the charge
• CC. Bill using a different code
• DD. Inform the patient first

During an audit, a biller finds that a patient's procedure was billed incorrectly. What action should the biller take?

• AA. Resubmit the claim
• BB. Ignore the error
• CC. Contact the provider
• DD. Correct the billing

If a patient requests a copy of their medical records, what must the biller ensure is done?

• AA. Provide immediately
• BB. Deny the request
• CC. Charge a fee
• DD. Verify the patient's identity

A patient was referred for a procedure but did not show up. What should the biller do?

• AA. Submit the claim
• BB. Contact the physician
• CC. Bill the patient
• DD. Document the no-show

A patient is experiencing a high deductible plan. What should the biller inform them about?

• AA. No impact on billing
• BB. Insurance covers everything
• CC. Out-of-pocket costs
• DD. Claim will be denied

A physician wants to charge for a service not documented in the patient's record. What should the biller advise?

• AA. Charge anyway
• BB. Proceed with billing
• CC. Document post-service
• DD. Do not bill for the service