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Free SCP-SD — SolarWinds Certified Professional - Service Desk Exam Questions and Answers
Last updated: March 30, 2025
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SCP-SD — SolarWinds Certified Professional - Service Desk
#Question
After an incident is resolved, what best practice should the technician implement?
A.
Share resolution details with everyone
B.
Document the incident and resolution
C.
Ignore the resolution process
D.
Close the ticket immediately
Correct Answer:
B
Documenting the incident and resolution is crucial for maintaining accurate records, which can assist in handling future similar incidents more effectively.
#Question
A user reports they can't access an application they previously used without issues. What should the technician check first?
A.
User permissions
B.
Type of device being used
C.
Software updates
D.
User hardware
Correct Answer:
A
Checking user permissions first ensures they have the necessary access rights to use the application, which is a common issue in such scenarios.
#Question
A technician receives an urgent ticket for a service outage but is currently handling another high-priority ticket. What should they do?
A.
Mark the urgent ticket as closed
B.
Escalate or hand off the urgent ticket
C.
Ignore the urgent ticket
D.
Complete the low-priority ticket first
Correct Answer:
B
Escalating or handing off the urgent ticket ensures critical issues are addressed promptly without sacrificing the quality of ongoing work.
#Question
A user wants to change their service request after submission. What is the appropriate way to handle this?
A.
Reject all changes without exception
B.
Ignore the request entirely
C.
Explain the process and accommodate the change
D.
Ask them to resubmit the request
Correct Answer:
C
Explaining the process and accommodating a change fosters a positive user experience by showing flexibility and willingness to assist.
#Question
A support ticket has been unresolved for an extended period. What is a necessary action?
A.
Investigate the delays
B.
Mark it as resolved
C.
Contact the user for more info
D.
Ignore the ticket
Correct Answer:
A
Investigating delays of unresolved tickets aids in understanding issues hindering resolution, leading to improved processes in the future.
#Question
A technician is analyzing recurring software issues. What should be their primary focus?
A.
Number of support tickets
B.
The age of the software
C.
User feedback on the software
D.
Known bugs and updates
Correct Answer:
D
Focusing on known bugs and associated updates helps identify and troubleshoot persistent software issues systematically.
#Question
A user reports a hardware failure. What should the service desk do first?
A.
Gather details on the hardware status
B.
Inform them they need new hardware
C.
Close the case
D.
Suggest they replace it
Correct Answer:
A
Gathering details on hardware status is essential for diagnosing the issue accurately and determining next steps for resolution.
SCP-SD — SolarWinds Certified Professional - Service Desk
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FAQ
Q1: What are SolarWinds Certification Exams? A: SolarWinds Certification Exams validate your expertise in using and managing SolarWinds’ IT management and monitoring solutions. These certifications demonstrate your proficiency in deploying, configuring, and optimizing SolarWinds products to ensure network performance, system management, and IT infrastructure efficiency.
Q2: Why should I pursue SolarWinds Certification? A: SolarWinds Certification enhances your professional credibility, showcasing your skills and knowledge in IT management and network monitoring solutions. This can lead to better job opportunities, higher salaries, and career advancement in IT, network administration, and systems management roles.
Q3: What are the benefits of SolarWinds Certification? A: Benefits include recognition as a certified SolarWinds professional, improved job performance, access to exclusive resources, continuing education opportunities, and staying current with the latest SolarWinds technologies and best practices.
Q4: Who should take SolarWinds Certification Exams? A: Network engineers, IT professionals, system administrators, and anyone involved in managing and monitoring IT infrastructure using SolarWinds solutions should consider these certifications to validate their expertise and advance their careers.
Q5: What types of SolarWinds Certification Exams are available? A: SolarWinds offers various certification paths, including:
- SolarWinds Certified Professional (SCP) – Network Management
- SolarWinds Certified Professional (SCP) – Systems Management
Each certification path is tailored to different roles and expertise levels within the SolarWinds ecosystem.
Q6: How do I prepare for SolarWinds Certification Exams? A: Preparation can include official SolarWinds training courses, study guides, practice exams, online tutorials, and hands-on experience with SolarWinds products and solutions.
Q7: Where can I take SolarWinds Certification Exams? A: SolarWinds Certification Exams can be taken online with remote proctoring, providing flexibility to fit your schedule and location.
Q8: How do SolarWinds Certifications impact my career? A: SolarWinds Certifications significantly boost your career by demonstrating your expertise to employers, making you a more competitive candidate for advanced roles and promotions in IT, network administration, and systems management.
Q9: Are there any prerequisites for SolarWinds Certification Exams? A: Some exams may have prerequisites, such as foundational knowledge or prior experience with SolarWinds products. Check the specific requirements for each certification path on the SolarWinds certification website.
Q10: How often do I need to recertify for SolarWinds Certifications? A: SolarWinds Certifications typically require recertification every three years to ensure that certified professionals stay updated with the latest technologies and industry practices.
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