CIS-CSM Portal Practice Questions
The free CIS-CSM: Certified Implementation Specialist - Customer Service Management questions that deal with portal, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
On the Customer Service Portal which personas can see work orders from their company hierarchy? (Choose two.)
Select 2 answers.
Correct answer: A, C
Explanation
Administrators see work orders across their whole company hierarchy, so the customer admin and partner admin personas have that visibility. Contacts only see their own records.
Question #4
Which of the following are true regarding the Community Portal application? (Choose two.)
Select 2 answers.
Correct answer: A, D
Explanation
- Licensed for the Customer Service Management application & licensed for HR Service Delivery, so c. is wrong, which makes a. a logical choice - "The roles required to define requirements and set up forums include sn_communities.admin or sn_communities.forum_admin." (d.) Source: - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/task/activate- communities.html (licensing) - https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-communities/reference/r_setup-communities- admin.html(
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