ITIL 4 Managing Professional — ITILMP Incidents Practice Questions
The free ITIL 4 Managing Professional — ITILMP questions that deal with incidents, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
Which practice would involve categorizing incidents based on their impact?
Correct answer: B
Explanation
Incident Management involves categorizing incidents to prioritize response and restoration processes effectively.
Question #6
If a service is experiencing high levels of incidents, which practice should be engaged to identify the root cause?
Correct answer: A
Explanation
Problem Management practices are focused on identifying the root cause of incidents to prevent recurrence.
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