ITIL 4 Foundation — ITILFND Continual Practice Questions

The free ITIL 4 Foundation — ITILFND questions that deal with continual, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.

Question #1

Which practices are typically involved in the implementation of a problem resolution? * 1. Continual improvement * 2. Service request management * 3. Service level management * 4. Change control

A. 1 and 2
B. 1 and 4
C. 3 and 4
D. 2 and 3

Question #3

What should all 'continual improvement' decisions be based on?

A. A recent maturity assessment
B. Details of how services are measured
C. Accurate and carefully analysed data
D. An up-to-date balanced scorecard

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