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Free 1z0-993: Oracle Engagement Cloud 2018 Implementation Essentials Exam Questions and Answers
Last updated: March 30, 2025
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367-1z0-993: Oracle Engagement Cloud 2018 Implementation Essentials
#Question
Which Oracle Engagement Cloud feature can help identify timely opportunities for upselling?
A.
Lead Tracking
B.
Sales Metrics
C.
Opportunity Management
D.
Outreach Programs
Correct Answer:
C
Opportunity Management helps organizations track leads and identify opportunities for upselling based on customer behavior and engagement.
#Question
A project manager wants to track the efficiency of a campaign. What is the most appropriate Oracle Engagement Cloud feature to utilize?
A.
User Activity
B.
Targeting Analysis
C.
Benchmark Reports
D.
Performance Metrics
Correct Answer:
D
Performance Metrics provide insights into the effectiveness of campaigns, allowing project managers to track and optimize campaign efficiency.
#Question
In what way can Oracle Engagement Cloud improve a company's overall customer experience?
A.
Streamline Processes
B.
Increase Costs
C.
Limit User Access
D.
Enhance Personalization
Correct Answer:
D
Enhancing personalization within customer interactions leads to improved experiences, fostering greater satisfaction and loyalty.
#Question
A marketing team is planning a new advertising campaign. Which data should they analyze first to measure success?
A.
Conversion Data
B.
Email Opens
C.
Lead Generation
D.
Brand Awareness
Correct Answer:
A
Conversion Data is vital for evaluating the effectiveness of the advertising campaign in turning leads into actual customers, measuring success directly.
#Question
What is the role of customer profiles in Oracle Engagement Cloud?
A.
Personalize Engagement
B.
Segment Market
C.
Increase Leads
D.
Store Preferences
Correct Answer:
A
Customer profiles enable personalized engagement strategies by tailoring interactions based on individual customer preferences and behaviors.
#Question
A user needs to generate a report on lead conversion rates. Which Oracle Engagement Cloud feature should they utilize?
A.
User Profiles
B.
Activity Reports
C.
Performance Reports
D.
Analytics Dashboard
Correct Answer:
B
Activity Reports provide detailed insights into lead conversion processes and outcomes, enabling effective analysis of conversion rates.
#Question
During a product review meeting, what should the team focus on to identify potential improvements?
A.
Customer Feedback
B.
Team Experience
C.
Budget Constraints
D.
Time Management
Correct Answer:
A
Focusing on Customer Feedback helps identify areas needing improvement from the perspective of actual users and informs future product development.
367-1z0-993: Oracle Engagement Cloud 2018 Implementation Essentials
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