MB2-714 Representative Practice Questions
The free MB2-714: Microsoft Dynamics CRM 2016 Customer Service questions that deal with representative, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #1
What should a customer service representative do if a customer is dissatisfied with service?
Correct answer: C
Explanation
Escalating the issue to a manager is the most effective way to address severe customer dissatisfaction.
Question #4
How can a service representative use the knowledge base to assist a customer?
Correct answer: A
Explanation
Searching for relevant articles in the knowledge base allows representatives to provide informed responses quickly and effectively.
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