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Free CORCI - Certified Organized Retail Crime Investigator Exam Questions and Answers
Last updated: April 24, 2025
Examtopics CORCI - Certified Organized Retail Crime Investigator Prepaway Real Exam Questions and dumps free download
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CORCI - Certified Organized Retail Crime Investigator
#Question
A sudden increase in complaints about checkout delays occurs during theft incidents. What should be prioritized?
A.
Increase staffing levels
B.
Change pricing strategies
C.
Employee training
D.
Ignore customer feedback
Correct Answer:
C
Employee training can ensure staff respond efficiently during theft incidents, minimizing impact on customer service.
#Question
An employee suggests using technology to monitor theft more effectively. What should management consider?
A.
Change security staff
B.
Implement it immediately
C.
Ignore the suggestion
D.
Evaluate the technology's effectiveness
Correct Answer:
D
Evaluating the technology's effectiveness can yield insights into whether it would be a beneficial addition.
#Question
A suspicious individual is seen outside the store frequently. What should management prioritize?
A.
Notify local authorities
B.
Increase patrols
C.
Ignore the behavior
D.
Change store layout
Correct Answer:
A
Notifying local authorities helps ensure safety and allows for proper action to be taken regarding suspicious individuals.
#Question
An employee is caught on camera giving unauthorized discounts. What should management do first?
A.
Investigate employee behavior
B.
Terminate the employee
C.
Increase training
D.
Change discount policies
Correct Answer:
A
Investigating employee behavior can provide context and insight before making employment decisions.
#Question
There are reports of increased thefts during sales events. What is the best proactive measure?
A.
Reduce advertising
B.
Ignore the trend
C.
Increase staff presence
D.
Change product prices
Correct Answer:
C
Increasing staff presence during sales can deter potential thieves taking advantage of higher foot traffic.
#Question
A customer complains that their item was taken during a return process. What immediate action should management take?
A.
Apologize and dismiss
B.
Change return policies
C.
Review surveillance footage
D.
Ignore the complaint
Correct Answer:
C
Reviewing surveillance footage can provide insights to understand what actually happened during the incident.
#Question
An unusual spike in returns coincides with a new employee's hiring. What should management investigate?
A.
Return procedures
B.
Customer feedback
C.
Employee background checks
D.
Store hours
Correct Answer:
C
Investigating employee background checks can ensure there are no red flags that could impact store integrity.
CORCI - Certified Organized Retail Crime Investigator
#Question
A sudden increase in complaints about checkout delays occurs during theft incidents. What should be prioritized?
A.
Increase staffing levels
B.
Change pricing strategies
C.
Employee training
D.
Ignore customer feedback
Correct Answer:
C
Employee training can ensure staff respond efficiently during theft incidents, minimizing impact on customer service.
#Question
An employee suggests using technology to monitor theft more effectively. What should management consider?
A.
Change security staff
B.
Implement it immediately
C.
Ignore the suggestion
D.
Evaluate the technology's effectiveness
Correct Answer:
D
Evaluating the technology's effectiveness can yield insights into whether it would be a beneficial addition.
#Question
A suspicious individual is seen outside the store frequently. What should management prioritize?
A.
Notify local authorities
B.
Increase patrols
C.
Ignore the behavior
D.
Change store layout
Correct Answer:
A
Notifying local authorities helps ensure safety and allows for proper action to be taken regarding suspicious individuals.
#Question
An employee is caught on camera giving unauthorized discounts. What should management do first?
A.
Investigate employee behavior
B.
Terminate the employee
C.
Increase training
D.
Change discount policies
Correct Answer:
A
Investigating employee behavior can provide context and insight before making employment decisions.
#Question
There are reports of increased thefts during sales events. What is the best proactive measure?
A.
Reduce advertising
B.
Ignore the trend
C.
Increase staff presence
D.
Change product prices
Correct Answer:
C
Increasing staff presence during sales can deter potential thieves taking advantage of higher foot traffic.
#Question
A customer complains that their item was taken during a return process. What immediate action should management take?
A.
Apologize and dismiss
B.
Change return policies
C.
Review surveillance footage
D.
Ignore the complaint
Correct Answer:
C
Reviewing surveillance footage can provide insights to understand what actually happened during the incident.
#Question
An unusual spike in returns coincides with a new employee's hiring. What should management investigate?
A.
Return procedures
B.
Customer feedback
C.
Employee background checks
D.
Store hours
Correct Answer:
C
Investigating employee background checks can ensure there are no red flags that could impact store integrity.
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