ITIL 4 Monitoring and Event Management Alert Practice Questions

A service desk receives an alert about a server outage. What is the first action they should take?

• AA. Investigate the cause
• BB. Document the alert
• CC. Notify the affected users
• DD. Escalate to higher support

During an incident, a second alert comes in for a related issue. What is the best practice?

• AA. Ignore the second alert
• BB. Treat both as separate incidents
• CC. Resolve the first one only
• DD. Merge into one incident

If a low-priority alert is generated for an unusual activity but no immediate impact is found, what should be done?

• AA. Monitor the situation
• BB. Escalate to management
• CC. Investigate further
• DD. Close the alert