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Free HQT-6751 - Ops Center Operations Exam Questions and Answers
Last updated: March 29, 2025
Examtopics HQT-6751 - Ops Center Operations Prepaway Real Exam Questions and dumps free download
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HQT-6751 - Ops Center Operations
#Question
What should be established to handle customer complaints effectively?
A.
A vague response policy
B.
Limit responses to emails
C.
Ignore customer feedback
D.
A formal complaints handling process
Correct Answer:
D
A formal complaints handling process ensures timely and effective resolution of issues.
#Question
In an IT department, how can collaboration be encouraged?
A.
Restrict communication
B.
Implement team-building activities
C.
Ignore team dynamics
D.
Focus on individual goals
Correct Answer:
B
Team-building activities enhance collaboration and improve team morale within IT departments.
#Question
How can you effectively track progress on project milestones?
A.
Ignore start dates
B.
Use milestone checklists
C.
Limit manager involvement
D.
Reduce team meeting frequency
Correct Answer:
B
Using checklists helps ensure that all milestones are monitored and achieved in a timely manner.
#Question
What is a key consideration when planning for software upgrades?
A.
Reducing documentation
B.
Immediate implementation without testing
C.
Limiting user feedback
D.
User training and communication
Correct Answer:
D
Effective user training and clear communication ensure seamless adoption of software upgrades.
#Question
How often should employee performance reviews occur?
A.
Whenever necessary
B.
Monthly
C.
Only during promotions
D.
Annually
Correct Answer:
D
Annual performance reviews help align employee goals with organizational objectives and performance standards.
#Question
If a security breach occurs, what is your first action?
A.
Dismiss the issue
B.
Change all passwords immediately
C.
Notify legal compliance teams
D.
Analyze the breach
Correct Answer:
D
Analyzing the breach allows you to assess the extent of damage and develop a response plan.
#Question
What is a recommended practice for handling personal data?
A.
Store without encryption
B.
Regular audits
C.
Do not document
D.
Limit access to technical staff
Correct Answer:
B
Regular audits ensure that personal data is managed correctly and in compliance with regulations.
HQT-6751 - Ops Center Operations
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