GCP-GC-ADM Agent Practice Questions
The free GCP-GC-ADM: Genesys Cloud Certified Professional - Contact Center Admin questions that deal with agent, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #5
Which ACD routing method routes interaction to the next available agent?
Correct answer: B
Explanation
Reference: https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
Question #10
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
Select 3 answers.
Correct answer: A, B, C
Explanation
Reference: https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
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