Practitioner Certificate in IT Service Management Desk Practice Questions
The free Practitioner Certificate in IT Service Management questions that deal with desk, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #2
During a major incident, what should the service desk prioritize?
Correct answer: D
Explanation
Communication with users during a major incident is crucial to manage expectations and provide updates on the situation.
Question #5
An incident has been logged multiple times by different users. What is the next step for the service desk?
Correct answer: B
Explanation
Merging incidents that are duplicates helps in managing and resolving issues more efficiently.
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