6211 Agent Practice Questions
The free 6211: Avaya Aura Contact Center Multimedia Implementation questions that deal with agent, with answers and explanations. The full bank and the timed practice test cover every topic the exam asks about.
Question #7
How can an agent receive a chat interaction in Avaya Aura?
Correct answer: A
Explanation
Agents use a dedicated chat client to receive and respond to chat interactions.
Question #9
What is the first step in configuring a new agent in Avaya Aura?
Correct answer: A
Explanation
A user profile must be created before assigning skills and settings to an agent.
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