Free Change-Management-Foundation: Change Management Foundation Exam Questions and Answers

Which BEST describes the way resistance to change should be viewed by a change manager?

• AA. A behaviour that is reduced by limiting information to those affected
• BB. An indication that the change should be paused until opposition ends
• CC. A source of feedback about the change that should be explored
• DD. A sign that those affected lack the ability to adapt

A director approves a new scheduling process without reviewing the evidence, because the manager who proposed it delivered an outstanding sales campaign last year. Which bias does this BEST illustrate?

• AA. Status quo bias
• BB. Groupthink
• CC. Halo effect
• DD. Confirmation bias

In the cultural web (Johnson and Scholes), which element consists of the tales told inside and outside the organisation about past events and people?

• AA. Rituals and routines
• BB. Power structures
• CC. Symbols
• DD. Stories

Which type of change is MOST suited to a situation where the end state is unclear and has to be discovered as the change proceeds?

• AA. Programmed change
• BB. Directive change
• CC. Planned change
• DD. Emergent change

Which is an example of passive resistance to a change?

• AA. Raising a formal grievance about the change
• BB. Organising a petition against the change
• CC. Openly challenging the business case in a meeting
• DD. Agreeing in meetings but not following through afterwards

Which agile practice is a regular meeting in which a team reflects on its way of working and agrees improvements?

• AA. Retrospective
• BB. Daily stand-up
• CC. Sprint planning
• DD. Backlog refinement

A team member has started using a new case-handling system. She now completes every task correctly, but only by concentrating on each step and checking the guide. At which stage of the conscious competence model is she?

• AA. Conscious competence
• BB. Conscious incompetence
• CC. Unconscious incompetence
• DD. Unconscious competence

Which communication approach appeals mainly to people's 'minds' rather than their 'hearts'?

• AA. Using imagery that reflects the values the team shares
• BB. Presenting data that shows the cost of staying with the current process
• CC. Inviting staff to describe how they feel about the proposed change
• DD. Telling a story about a colleague affected by the current process

Which is an example of covert (hidden) resistance to change?

• AA. Challenging the business case openly in a project board meeting
• BB. Agreeing to the change in meetings but then not acting on it
• CC. Asking for the launch date to be moved to allow more preparation
• DD. Submitting a written objection to the sponsor

Following the announcement of a restructure, staff in a finance department start to worry about whether their jobs will continue. Which level of Maslow's hierarchy of needs is MOST directly threatened?

• AA. Physiological needs
• BB. Safety needs
• CC. Esteem needs
• DD. Self-actualisation needs