Free Change-Management-Foundation: Change Management Foundation Exam Questions and Answers

Which management approach is recommended to help people through the 'endings' phase of Bridges' model of human transition?

• AA. Look for quick successes to announce
• BB. Concentrate on the emotional content of issues
• CC. Be clear about the scope of the change
• DD. Encourage people to turn their backs on the past

Which is the BEST example of a disadvantage to an organization of making or marketing an external appointment to a change team?

• AA. An increased risk that people will feel change is being imposed
• BB. Too much knowledge of how things work and terminology used
• CC. They may not devote of their time to the change
• DD. Lack of an emotional connection to how things work now.

Which definition describes 'transition' in Bridges' model of human transitions?

• AA. The planned actions required to make a change
• BB. The emotional process of adjusting to a change
• CC. The time elapsed between letting go of the old and experimenting with new ways
• DD. The physical process of adopting new changes

According to Tuckman, in what stage of the team development model can everyone move on to new things, feeling good about what has been achieved?

• AA. Forming
• BB. Storming
• CC. Performing
• DD. Adjourning

Which of the common Agile concepts, behaviours, and techniques delivers a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development?

• AA. Minimum viable product
• BB. Full transparency
• CC. Self-organised teams
• DD. Empowerment

Which of the following is a purpose of creating a change management plan when preparing for change?

• AA. Document the set of typically recurring actions that contribute to change readiness
• BB. Provide a detailed schedule of project and their dependencies
• CC. Capture of full list of issues to be resolved before change can start
• DD. Record a list of all the change risks and the responsive actions required.

Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

• AA. Additional change agents will be need to be appointed
• BB. Staff will be more willing to help achieve the outcomes of change
• CC. The likelihood of achieving performance targets reduces.
• DD. There will be no effect if senior managers maintain discipline

Which delivery strategy makes the idea of 'Minimum Viable Change Practice' particularly useful?

• AA. Big Bang
• BB. Phased
• CC. Voluntary Adoption
• DD. Many small incremental/iterative releases

Which of the following statements about diverse teams are true? * 1.Provide greater creativity 2.Reach consensus sooner than teams of 'similars'

• AA. Only 1 is true
• BB. Only 2 is true
• CC. Both 1 and 2 are true
• DD. Neither 1 nor 2 is true

When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

• AA. The number of change initiatives affecting a specific stakeholder category
• BB. The probability of unintended consequences affecting a stakeholder group
• CC. The number of change agents required to support the change
• DD. The proportion of a given stakeholder group that are impacted by a change