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Free Certified Physician Practice Manager (CPPM) Exam Questions and Answers

Last updated: April 1, 2025

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Certified Physician Practice Manager (CPPM)

#Question
A patient is requesting payment plans for their treatment. How should management respond?
A.
Demand immediate payment
B.
Ignore the patient's needs
C.
Offer flexible payment options
D.
Deny the request
Correct Answer: C
Offering flexible payment options aids in patient retention and satisfaction while addressing financial concerns.

Certified Physician Practice Manager (CPPM)

Discussing...

A patient is requesting payment plans for their treatment. How should management respond?


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#Question
A physician is at risk of burnout due to workload. What can management do to support them?
A.
Ignore their situation
B.
Assign a mentor
C.
Increase patient load
D.
Offer mental health resources
Correct Answer: D
Offering mental health resources supports the well-being of physicians and can help alleviate burnout symptoms.

Certified Physician Practice Manager (CPPM)

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A physician is at risk of burnout due to workload. What can management do to support them?


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#Question
A patient has filed a complaint regarding service received. What is the best first response management should provide?
A.
Acknowledge receipt of the complaint
B.
Schedule no follow-up
C.
Move on to another patient
D.
Ignore it
Correct Answer: A
Acknowledging receipt of the complaint shows the patient that their concerns are taken seriously and will be addressed.

Certified Physician Practice Manager (CPPM)

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A patient has filed a complaint regarding service received. What is the best first response management should provide?


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#Question
A staff member is consistently late for work. What should management do?
A.
Talk to them privately
B.
Ignore their tardiness
C.
Send a warning letter
D.
Increase penalties
Correct Answer: A
Talking privately allows for constructive dialogue to address the underlying reasons for their lateness.

Certified Physician Practice Manager (CPPM)

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A staff member is consistently late for work. What should management do?


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#Question
A healthcare compliance issue is discovered. What is the best first step for management?
A.
Fix it without documentation
B.
Report it to authorities
C.
Investigate internally
D.
Ignore it
Correct Answer: C
Investigating internally helps to understand the scope of the issue and prevent future compliance breaches.

Certified Physician Practice Manager (CPPM)

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A healthcare compliance issue is discovered. What is the best first step for management?


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#Question
A new employee is struggling to integrate into the team. What should management do?
A.
Increase their workload
B.
Encourage team bonding
C.
Ignore the situation
D.
Criticize their behavior
Correct Answer: B
Encouraging team bonding can help the new employee feel welcomed and facilitated in forming relationships.

Certified Physician Practice Manager (CPPM)

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A new employee is struggling to integrate into the team. What should management do?


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#Question
A surgical staff member demonstrates inconsistent performance. What managerial action should be taken?
A.
Provide targeted feedback
B.
Fire immediate actions
C.
Ignore behavior
D.
Dismiss the staff
Correct Answer: A
Providing targeted feedback helps the staff member identify areas for improvement and supports professional growth.

Certified Physician Practice Manager (CPPM)

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A surgical staff member demonstrates inconsistent performance. What managerial action should be taken?


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