Customer Support Specialist

Our support volume is small but the stakes per message are high: somebody with an exam tomorrow and a login problem is having the worst possible day. Speed and tone both matter.

What you will do

• Answer email and chat with real answers, not templates.
• Spot the patterns and push the fixes back to product.
• Keep the help content current so fewer people have to write in.

What we are looking for

• Support experience where you owned the answer, not just the ticket.
• Excellent written English and genuine patience.
• Happy covering hours that suit candidates across timezones.

What we offer

• Fully remote, and genuinely worldwide — we hire where you already are.
• Flexible hours. We ask for a few hours of overlap, not a timezone.
• A small team, so the person who wants the work is the person you talk to.
• Short feedback loops: what you ship reaches people sitting an exam next month.